Floating Universal Banker - Sales & Service

M&T Bank Corporation; Snyder (NY); On-site; USD 26,000 - 43,000; Full time

Job summary

M&T Bank Corporation, Snyder, NY, is seeking a Float Universal Banker to support branch staff across multiple locations. You will educate customers on banking products, rely on digital channels, and assist in loan applications with high-level guidance.

The role requires strong communication, ability to travel between branches, and a customer-centric approach to solving banking needs in a fast-paced environment.

Qualifications

• High school diploma or GED required and 1+ year retail sales, call center, customer service, or telesales experience.
• Ability to travel between branches as needed.
• Strong verbal and interpersonal communication skills.
• Ability to interact with diverse customers and handle difficult conversations.

Responsibilities

• Educate customers and explain Consumer and Business Banking solutions.
• Make recommendations based on identified needs.
• Engage customers to use digital capabilities and bank with us.
• Explain loan application criteria at a high level.
• Complete servicing tasks and identify cross-sell opportunities.
• Follow sales processes and provide customer-focused guidance.
• Proactively reach out to retain and expand relationships.
• Adhere to customer service standards and log interactions accurately.
• Assist and stay current with AML, BSA, and KYC processes.

Skills

Customer service

Sales

Communication

Interpersonal skills

Time management

Education

High school diploma or GED

Job description

M&T Bank Corporation, Snyder, NY, is seeking a Float Universal Banker to support branch staff across multiple locations. You will educate customers on banking products, rely on digital channels, and assist in loan applications with high-level guidance.

The role requires strong communication, ability to travel between branches, and a customer-centric approach to solving banking needs in a fast-paced environment.