Floating Sales & Service Rep — Branch Banking

First Citizens Bank; Woodruff (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Mileage reimbursement

Job summary

First Citizens Bank in South Carolina is seeking a Sales and Service Representative to handle transactions and customer requests in the branch, and to educate customers about bank capabilities, tools and resources.

This float role supports branch sales by identifying referrals, building relationships, and assisting cross-functional teams, with emphasis on accuracy, compliance, and friendly service. Mileage will be reimbursed for travel between Woodruff, Landrum, and Columbus branches.

Qualifications

• High School Diploma or GED and 6 months’ experience in customer service.
• This is a float position with routine travel between Woodruff, Landrum, and Columbus branches.
• Mileage will be reimbursed.

Responsibilities

• Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for ways to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.
• Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.

Skills

Branch Banking Operations

Communication (Written and Verbal)

Transaction Processing

Build Productive Relationships

Detail Oriented

Education

High School Diploma or GED

Job description

First Citizens Bank in South Carolina is seeking a Sales and Service Representative to handle transactions and customer requests in the branch, and to educate customers about bank capabilities, tools and resources.

This float role supports branch sales by identifying referrals, building relationships, and assisting cross-functional teams, with emphasis on accuracy, compliance, and friendly service. Mileage will be reimbursed for travel between Woodruff, Landrum, and Columbus branches.