Float Sales & Service Representative (Float Bank Teller)

First Citizens Bank; Williamston (SC); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Mileage reimbursement

Job summary

First Citizens Bank is seeking a personable Sales and Service Representative to handle branch transactions and customer inquiries. This float role will travel to multiple branches across Anderson, Williamston, Liberty, Clemson, Seneca and Walhalla, SC, with mileage reimbursed.

The position emphasizes communication, adaptability, teamwork and a proactive sales mindset to meet customer needs and support branch goals.

Qualifications

• Strong communication and interpersonal skills for customer interactions.
• Ability to identify sales opportunities and refer them to bank partners.
• Willingness to travel to multiple branches as needed.

Responsibilities

• Process transactions and handle customer service requests in the branch.
• Educate customers on bank capabilities, tools, and resources.
• Support sales efforts by referring opportunities to the appropriate partner.
• Maintain compliance with regulations and bank policies during daily operations.
• Cover up to 7 branches as a float and travel as required.

Skills

Communication

Customer service

Adaptability

Teamwork

Flexibility

Agility

Education

High School Diploma or GED

Job description

Overview

Are you a people person? Be a First Citizens person.

Join our branch team and make a difference.The Sales and Service Representative is responsible for processing transactions and other customer service requests in the branch. Facilitates customer awareness and education of bank capabilities, tools, and resources. Supports the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner.

The successful candidate will demonstrate:

Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversationCustomer

Service Skills: Demonstrates professionalism and empathy in customer interactions

Adaptability: Has the ability to learn and adapt quickly to new information and technology

Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships

Flexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently

Agility: Able to process information and move quickly through problem resolution

This is a float position and will require travel to provide coverage to up to 7 branches in the following areas: Anderson, SC, Williamston, SC, Liberty, SC, Clemson, SC, Seneca, SC, and Walhalla, SC depending on staffing need. Mileage will be reimbursed.

Responsibilities & Qualifications

Duties & Responsibilities:

Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.

Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.

Position Specific Skills:

Financial literacy
Knowledge of retail banking products and services

Branch Banking Operations

Communication (Written and Verbal)

Transaction Processing

Qualifications:

Minimum Required Education and Experience: High School Diploma or GED and years' experience in 6 months customer service

Preferred Area of Experience: Sales

Required Licenses or Certifications: Must possess a valid driver's license. Position requires frequent driving to other offices, bank customers, etc. Bank car not provided.

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.