Float Sales & Service Representative (Float Bank Teller)

First Citizens Bank; Anderson (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Benefits package

Job summary

First Citizens Bank in Anderson, SC is seeking a Sales and Service Representative to handle transactions and customer requests at the branch, and to educate customers about bank capabilities, tools, and resources. This float role covers up to seven branches across Anderson, Williamston, Liberty, Clemson, Seneca, and Walhalla; frequent travel is required and mileage is reimbursed.

Strong interpersonal, service, and adaptability skills are essential to succeed in a fast-paced retail banking

Qualifications

• High School Diploma or GED with some customer service experience.
• Sales, cash handling, high-volume in-person customer service experience preferred.
• Valid driver’s license required; frequent driving to multiple offices.

Responsibilities

• Foster partnerships that deliver value for customers and colleagues; identify sales or referral opportunities and act on them.
• Comply with bank regulations, policies, and risk controls; perform general office tasks to ensure efficiency.

Skills

Communication

Customer Service

Adaptability

Teamwork

Flexibility

Agility

Education

High School Diploma or GED

Job description

Are you a people person? Be a First Citizens person.

Join our branch team and make a difference. The Sales and Service Representative is responsible for processing transactions and other customer service requests in the branch. Facilitates customer awareness and education of bank capabilities, tools, and resources. Supports the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner.

Overview

Join our branch team and make a difference. The Sales and Service Representative is responsible for processing transactions and other customer service requests in the branch. Facilitates customer awareness and education of bank capabilities, tools, and resources. Supports the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner.

The Successful Candidate Will Demonstrate

Communication Skills – Interpersonal: Comfortable and confident with proactively engaging in conversation

Customer Service Skills: Demonstrates professionalism and empathy in customer interactions

Adaptability: Has the ability to learn and adapt quickly to new information and technology

Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships

Flexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently

Agility: Able to process information and move quickly through problem resolution

This is a float position and will require travel to provide coverage to up to 7 branches in the following areas: Anderson, SC, Williamston, SC, Liberty, SC, Clemson, SC, Seneca, SC, and Walhalla, SC depending on staffing need. Mileage will be reimbursed.

Responsibilities & Qualifications

• Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.
• Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.

Position Specific Skills

• Financial literacy
• Knowledge of retail banking products and services
• Branch Banking Operations
• Communication (Written and Verbal)
• Transaction Processing

Qualifications

Minimum Required Education and Experience: High School Diploma or GED and years' experience in 6 months customer service

Preferred Area of Experience: Sales, cash handling, high-volume in-person customer service

Required Licenses or Certifications: Must possess a valid driver's license. Position requires frequent driving to other offices, bank customers, etc. Bank car not provided.

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.