Floating Medical Receptionist: Front Desk Concierge

Carolina Digestive Health Associates, PA; Charlotte, Northern (NC, KY); Hybrid; USD 21,000 - 28,000; Full time

Job summary

Carolina Digestive Health Associates, PA is seeking a Medical Receptionist to welcome patients, verify information, and support clinical staff across Charlotte-area locations. This float role requires travel between CDHA sites and delivering friendly, efficient service in a fast-paced environment.

Responsibilities include checking in patients, insurance verification, processing payments, scheduling, and maintaining a welcoming lobby.

Qualifications

• Strong interpersonal and communication skills.
• Ability to manage multiple tasks efficiently in a fast-paced setting.
• Familiarity with medical terminology, CPT, and ICD-10 coding preferred.
• Commitment to patient confidentiality and regulatory compliance.

Responsibilities

• Welcome patients and visitors promptly and professionally.
• Collect and scan insurance cards and government IDs into GMED.
• Maintain a clean, organized patient lobby/waiting area.
• Record patient demographics and insurance details accurately.
• Obtain forms and authorizations to protect the practice’s interests.
• Process payments, post transactions, and assist with balances/payments.
• Answer inbound calls promptly and address inquiries.
• Prepare charts, scan documents, file pathology reports as applicable.
• Verify insurance eligibility and confirm appointments.
• Schedule follow-up appointments at check-out.
• Travel to other locations to provide coverage.

Skills

Interpersonal communication

Multi-tasking

Medical terminology

Confidentiality & compliance

Education

High school diploma or GED

Job description

Carolina Digestive Health Associates, PA is seeking a Medical Receptionist to welcome patients, verify information, and support clinical staff across Charlotte-area locations. This float role requires travel between CDHA sites and delivering friendly, efficient service in a fast-paced environment.

Responsibilities include checking in patients, insurance verification, processing payments, scheduling, and maintaining a welcoming lobby.