Parkside Pediatrics - Patient Experience Host (Float)

Parkside Pediatrics; Greenville, Northern (SC, KY); Hybrid; USD 33,000 - 42,000; Full time

Job summary

Parkside Pediatrics is seeking a Patient Experience Host (Float) in Greenville, SC. The role focuses on welcoming families, managing the check-in/check-out process, and delivering exceptional service to ensure a smooth and positive in-office experience.

The position requires availability to float between Parkside Pediatric locations in the Greenville area, with full-time hours from 8:00 AM to 5:00 PM, Monday through Friday. Strong computer skills and a friendly, hosting demeanor are essential.

Qualifications

• Customer service experience preferred.
• Minimum education: High School Diploma or GED.
• Comfortable with computer skills and typing.
• Strong relational and hosting traits.
• Willing to be on your feet for 90% of working hours.

Responsibilities

• Greet patients and families with exceptional customer service and guide check-in/check-out.
• Engage with patients and families to support outstanding patient care.
• Refresh waiting area multiple times daily and manage wait times and flow of appointments.
• Prepare electronic charts for upcoming appointments and verify patient demographics and insurance information.
• Support Patient Experience team by floating to other locations as needed and assist with urgent care coverage.
• Attend team development meetings and trainings.

Skills

Customer service

Computer skills

Relational/hosting traits

Stamina on feet

Education

High School Diploma or GED

Job description

Parkside Pediatrics - Patient Experience Host (Float)

Greenville, SC, USA

Job Description

Posted Tuesday, August 25, 2026 at 4:00 AM

Job Title : Patient Experience Host (Float)

Supervised by : PEH Coordinator

Location: Floating between Greenville area Parkside Pediatric locations

Hours: Full-time, Monday - Friday, 8:00AM - 5:00PM

Position Overview : Responsible for welcoming families and checking patients in and out. Representing the Parkside Way by showing exceptional customer service, welcoming every family into the office, making them feel seen, loved, and served. Clearly communicating with surrounding team members to ensure all visits are facilitated with accuracy and efficiency. High accountability with other departments for taking responsibility of the patient’s entire in-office experience.

Responsibilities :

• Greeting our patients with exceptional customer service and hosting families by guiding their check in/out process and owning the waiting room atmosphere.
• Inviting, connecting, and partnering with our patients and families to help provide extraordinary patient care.
• Responsibilities including but not limited to refreshing waiting area multiple times throughout the day, walking around to waiting families to connect and welcome, owning wait times and over all flow of the appointments, handling paperwork, scheduling future appointments, and collecting payments.
• Completing daily administrative tasks including but not limited to reviewing provider schedules, prepping electronic charts for upcoming appointments, collecting and verifying patient demographic and insurance information, and cleaning and organizing the front desk and waiting room areas.
• Filling in on the Patient Experience team, floating to other locations as a Patient Experience Host, and covering early access/urgent care on an as needed basis.
• Attending team development meetings and trainings throughout the year.

Required Education & Certifications :

• Customer service experience preferred.
• Minimum education requirement: High School Diploma or GED.
• Comfortable with computer skills and typing.
• Strong relational and hosting traits
• Willing to be on your feet for 90% of your working hours.

Work environment and Physical Demands : Requires sitting, standing, and walking associated with a normal physician office environment. Person may be exposed to fumes, airborne particles, infectious diseases, blood/bodily fluids, and disease-bearing specimens.

Tribe513 is an Equal Opportunity Employer.