Parkside Pediatrics - Patient Experience Host (Float)

Tribe513; Greenville (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

Parkside Pediatric is seeking a Patient Experience Host (Float) to warmly welcome families, check patients in and out, and support a smooth in-office experience across Greenville-area locations.

The role emphasizes exceptional customer service, strong hosting abilities, and reliable feet-on-time performance in a busy pediatric office setting. Training and team meetings are part of the year-round expectations.

Qualifications

• Customer service experience preferred.
• High School Diploma or GED required.
• Comfortable with computer skills and typing.
• Strong relational and hosting traits.
• Willing to be on your feet for 90% of working hours.

Responsibilities

• Greeting our patients with exceptional customer service and hosting families by guiding their check in/out process.
• Inviting, connecting, and partnering with patients and families to provide extraordinary patient care.
• Refreshing waiting area, connecting with waiting families, owning wait times and appointment flow, handling paperwork, scheduling future appointments, and collecting payments.
• Reviewing provider schedules, prepping electronic charts for upcoming appointments, collecting and verifying patient demographic and insurance information, and cleaning and organizing the front desk and waiting room areas.
• Filling in on the Patient Experience team, floating to other locations as needed, and covering early access/urgent care on an as needed basis.
• Attending team development meetings and trainings throughout the year.

Skills

Customer service

Typing

Computer skills

Hosting skills

Education

High School Diploma or GED

Job description

Job Title: Patient Experience Host (Float)

Supervised by: PEH Coordinator

Location: Floating between Greenville area Parkside Pediatric locations

Hours: Full-time, Monday - Friday, 8:00AM - 5:00PM

Position Overview

Responsible for welcoming families and checking patients in and out. Representing the Parkside Way by showing exceptional customer service, welcoming every family into the office, making them feel seen, loved, and served. Clearly communicating with surrounding team members to ensure all visits are facilitated with accuracy and efficiency. High accountability with other departments for taking responsibility of the patient’s entire in-office experience.

Responsibilities

• Greeting our patients with exceptional customer service and hosting families by guiding their check in/out process and owning the waiting room atmosphere.
• Inviting, connecting, and partnering with our patients and families to help provide extraordinary patient care.
• Responsibilities including but not limited to refreshing waiting area multiple times throughout the day, walking around to waiting families to connect and welcome, owning wait times and over all flow of the appointments, handling paperwork, scheduling future appointments, and collecting payments.
• Completing daily administrative tasks including but not limited to reviewing provider schedules, prepping electronic charts for upcoming appointments, collecting and verifying patient demographic and insurance information, and cleaning and organizing the front desk and waiting room areas.
• Filling in on the Patient Experience team, floating to other locations as a Patient Experience Host, and covering early access/urgent care on an as needed basis.
• Attending team development meetings and trainings throughout the year.

Required Education & Certifications

• Customer service experience preferred.
• Minimum education requirement: High School Diploma or GED.
• Comfortable with computer skills and typing.
• Strong relational and hosting traits
• Willing to be on your feet for 90% of your working hours.

Work environment and Physical Demands

Requires sitting, standing, and walking associated with a normal physician office environment. Person may be exposed to fumes, airborne particles, infectious diseases, blood/bodily fluids, and disease-bearing specimens.

Tribe513 is an Equal Opportunity Employer.