Floating Customer Service Representative - Central Market Area

Penn Community Bank; Doylestown (Bucks County); On-site; USD 35,000 - 45,000; Full time

Job summary

Penn Community Bank is seeking a Floating Customer Service Representative in Doylestown, PA. In this full-time role, you will manage customer transactions and provide outstanding service while handling complex inquiries. A high school diploma is required, with preference given to candidates holding a degree.

Your expertise in banking products and effective communication will help promote the Bank’s services, ensuring customer satisfaction and accurate account management. Embrace an inclusive work environment with us!

Qualifications

• Knowledge of Bank products and services is essential.
• Strong customer service and excellent communication skills required.
• Attention to detail and accuracy is crucial.

Responsibilities

• Process customer transactions accurately and efficiently.
• Assist customers with complex service issues and questions.
• Promote Bank products and services effectively.

Skills

Knowledge of Bank products and services

Excellent customer service and communication skills

Ability to interact well with Team Members and customers

Strong attention to details and accuracy

Basic computer skills

Ability to multi-task and remain organized

Education

High School diploma or equivalent

Associate’s or Bachelor’s degree

Job description

## Floating Customer Service Representative - Central Market AreaApplylocations: Doylestown, PAtime type: Full timeposted on: Posted 30+ Days Agojob requisition id: R-100026**Job description:*** Process customer transactions accurately and efficiently, ensuring all required forms are completed properly. Perform customer requested account maintenance including address changes, ID updating, card ordering and check ordering.* Assist customers with complex customer service issues and questions, coordinate with all areas of the organization to provide timely resolution to all customer requests.* Promote a positive image of the Bank by identifying customer financial needs and proactively recommending appropriate Bank products and services including investments and residential lending* Open personal and business accounts using a Bank computer system and other related third party systems. Adhere to all Bank policies and procedures when opening accounts.* Participate in new customer relationship onboarding calls and prescribed network wide outbound call campaigns* Organize work to facilitate a timely and accurate balancing of transactions at the end of the day while maintaining appropriate cash levels.* Provide outstanding customer service while exhibiting a professional demeanor at all times.* Utilize the customer relationship management system to document customer conversations and send referrals to other departments.* Perform related duties as required.**Skills and Competencies*** Knowledge of Bank products and services* Excellent customer service and communication skills* Ability to interact well with Team Members and customers* Strong in attention to details and accuracy* Basic computer skills* Ability to multi-task and remain organized**Education*** High School diploma or equivalent required; Associate’s or Bachelor’s degree preferred* Previous banking experience preferredPenn community Bank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.