Floating Customer Service Representative

Security Finance; Lebanon (MO); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health insurance

401(k) with matching

Life and Dental benefits

Paid holidays and vacation

Profit Sharing

Closed on Sundays

Job summary

Security Finance is seeking a Floating Customer Service Representative to support customers primarily by phone, maintaining a professional telephone presence while handling cash with accuracy. The role emphasizes compliance with lending regulations and company policies, with travel between multiple locations within an assigned territory.

The position requires 18+ years of age, a valid driver's license, and the ability to pass a background check, with schedule variation by location including

Qualifications

• 18 years of age or older.
• Valid driver’s license with acceptable driving record.
• Ability to pass a criminal background check.
• Ability to travel between multiple locations within an assigned territory.

Responsibilities

• Providing exceptional customer service
• Maintaining office cash with accuracy and security
• Achieving account gain through loan judgment and customer solicitation
• Ensuring compliance with state and federal lending regulations and Company policies
• Ensuring prompt completion of loan applications
• Ensuring compliance with company record keeping procedures

Skills

Telephone presence

Communication skills

Customer service

Phone support

Job description

Floating Customer Service Representative

Job Category: Operations SFC

Requisition Number: TEMPL05263

• Posted : January 24, 2018
• Full-Time

Locations

Showing 1 location

Description

Job Responsibilities In this customer service role the majority of customer interaction will be over the phone; a friendly telephone presence and effective communication skills are essential. We are looking for a results-driven individual who thrives in a fast paced environment.

• Providing exceptional customer service
• Maintaining office cash with accuracy and security
• Achieving account gain through proven loan judgment and effective customer solicitation
• Ensuring compliance with state and federal lending regulations and Company policies
• Ensuring prompt completion of loan applications
• Ensuring compliance with company record keeping procedures

Benefits At Security Finance we understand that our past accomplishments and future achievements are directly connected to the individual successes of our people. We are proud to offer a competitive compensation and full benefits package.

• Company paid Health insurance (employee only)
• Competitive 401(k) with match
• Life and Dental benefits
• Paid holidays and vacation
• Profit Sharing
• Closed on Sundays

Job Requirements

• 18 years of age or older
• Valid driver’s license, acceptable driving record and reliable transportation
• Ability to pass a criminal background check
• Collections experience (direct first party collections/skip tracing) preferred
• Ability to be working on the phone for the majority of the day
• Ability to work Monday-Friday until 8 PM and Saturdays. Schedule varies by location.
• This person will be responsible for travel between multiple locations within an assigned territory

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.