Floating Customer Service Representative

Security Finance; Claremore (OK); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health insurance (employee only)

401(k) with match

Life and Dental benefits

Paid holidays and vacation

Profit Sharing

Closed Sundays

Job summary

Security Finance is seeking a Floating Customer Service Representative to handle the majority of customer interactions by phone in a fast-paced environment. You will provide exceptional service while maintaining cash accuracy and supporting loan-related processes.

Responsibilities include processing loan applications, ensuring regulatory compliance, and traveling to branches within the territory as needed. This full-time role offers benefits and advancement opportunities.

Qualifications

• Excellent phone presence and clear communication.
• Able to provide exceptional customer service.
• Able to work in a fast-paced environment.

Responsibilities

• Provide exceptional customer service over the phone.
• Maintain office cash with accuracy and security.
• Assist with loan-related activities and customer solicitation.
• Ensure compliance with state and federal lending regulations and company policies.
• Process loan applications promptly.
• Adhere to company record keeping procedures.

Skills

Phone communication

Customer service

Communication skills

Job description

Floating Customer Service Representative

Job Category: Operations SFC

Requisition Number: TEMPL05511

• Posted : March 23, 2018
• Full-Time

Locations

Showing 1 location

Description

Job Responsibilities In this customer service role the majority of customer interaction will be over the phone; a friendly telephone presence and effective communication skills are essential. We are looking for a results-driven individual who thrives in a fast paced environment.

• Providing exceptional customer service
• Maintaining office cash with accuracy and security
• Achieving account gain through proven loan judgment and effective customer solicitation
• Ensuring compliance with state and federal lending regulations and Company policies
• Ensuring prompt completion of loan applications
• Ensuring compliance with company record keeping procedures

Benefits At Security Finance we understand that our past accomplishments and future achievements are directly connected to the individual successes of our people. We are proud to offer a competitive compensation and full benefits package.

• Company paid Health insurance (employee only)
• Competitive 401(k) with match
• Life and Dental benefits
• Paid holidays and vacation
• Profit Sharing
• Closed on Sundays

Job Requirements

• 18 years of age or older
• Valid driver's license, acceptable driving record and reliable transportation
• Ability to pass a criminal background check
• Collections experience (direct first party collections/skip tracing) preferred
• Ability to be working on the phone for the majority of the day
• Ability to work Monday-Friday until 8 PM and Saturdays. Schedule varies by location.
• Ability to travel to branches within the territory

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.