Banking Contact Center Associate - Entry Level

NBT Bancorp Inc.; Town of Canajoharie (NY); On-site; USD 25,000 - 31,000; Full time

Benefits offered by this job

Dental and Vision Coverage

Retirement Plans 401(k)

Parental Leave

HSA/ Medical Coverage

Employee Assistance Program (EAP)

Job summary

NBT Bank is seeking a Contact Center Agent I to research, troubleshoot, and resolve customer inquiries across multiple channels. You will provide information on deposit and loan accounts, handle maintenance tasks, and complete monetary transactions while upholding security measures and quality standards.

The role emphasizes delivering a positive customer experience, learning new products rapidly, and aligning with NBT core values.

Qualifications

• High School Diploma or GED required.
• Associate's degree preferred.
• Customer service experience preferred.

Responsibilities

• Resolve customer inquiries via phone, message center, social media, email, and other channels.
• Provide information on deposit and loan accounts and products/services.
• Process account maintenance and monetary transactions.
• Adhere to security measures, policies, and procedures.
• Support a positive customer experience and represent the NBT brand.

Skills

Strong communication

Active listening

Empathy

Customer service

Multitasking

Speed and accuracy

Computer literacy

Troubleshooting basics

Education

High School Diploma or GED

Associate's degree preferred

Job description

NBT Bank is seeking a Contact Center Agent I to research, troubleshoot, and resolve customer inquiries across multiple channels. You will provide information on deposit and loan accounts, handle maintenance tasks, and complete monetary transactions while upholding security measures and quality standards.

The role emphasizes delivering a positive customer experience, learning new products rapidly, and aligning with NBT core values.