Floating Assistant Community Manager

Socket.dev; Wilmington (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Health Savings Account

401(k) retirement plan

Paid Time Off

Paid Holidays

Professional development

Career advancement

Job summary

Fortis Property Management seeks a Floating Assistant Community Manager to support the Community Manager in optimizing property performance, resident satisfaction, and profitability. You will collaborate with leasing agents, maintenance staff, and supervisors to meet community goals while ensuring accurate data entry in Yardi.

The role emphasizes financial tasks, resident relations, and administration. Candidates should have 1–3 years in multi-family property management, a relevant degree, and

Qualifications

• Two or four year college degree preferred.
• Minimum 1-3 years multi-family property management.
• Proficiency with property management software (Yardi, RealPage, MRI, AppFolio).
• Microsoft Office (Word, Excel) skills required.

Responsibilities

• Assist in leasing goals and promoting resident care and service.
• Coordinate with leasing agents, maintenance staff and supervisors.
• Handle on-site accounting functions and data entry in Yardi.
• Support budget prep, rent collection, and vendor invoices.

Skills

Communication skills

Customer service

Bilingual EN/ES

Education

2-4 year college degree preferred

High School diploma or equivalent

Tools

Yardi

RealPage

MRI

AppFolio

Job description

Description

Fortis Property Management

Job Title: Floating Assistant Community Manager

Weekly Hours: Full-Time (Hourly)

Property Location: Harper Landing/The Costal

Property Type: Conventional

Position Overview:

The Floating Assistant Community Manager supports the Community Manager in optimizing the performance, efficiency, and profitability of both assigned properties. Driven by ownership and investor goals, this role ensures maximum resident satisfaction while maintaining high operational standards. Key responsibilities include resolving resident issues, managing accounts receivable and payable, and ensuring accurate data entry in Yardi.

Why work for us?

Why work for Fortis Property Management because at Fortis, our success is the result of people like you. We pride ourselves on employing thoughtful, innovative, and outgoing team members. We maintain a competitive commission and bonus structure to recognize your hard work. We also promote internal advancement to further your career with us, as we believe that our leaders of tomorrow come from the team members of today.

Job Description/Principal Duties and Responsibilities:

You assist in your community's goal to effectively and efficiently lease the property, while also promoting excellence in resident care and service. You work alongside a team of leasing agents in the office and maintenance technicians, groundskeepers, and a maintenance supervisor on your property, all under the direction of your property/community manager. There, your contribution to the team is specifically:

The Assistant Manager will work in coordination with the Community Manager to meet the goals and objectives of the community in the most efficient and profitable manner. Under the direction of the Community Manager they are responsible for:

Financial

• Assist in the preparation of the annual operating budget
• Collect all rents and other incomes while controlling property expenses within the guidelines of the budget
• Ensure all bank deposits are made in accordance with Company policy and procedures
• Process all invoices on a weekly basis and submit to the Accounting Department in a timely manner and with all required paperwork (after approval of the Community Manager)
• All on-site accounting functions
• Collect and process all payroll for the community

Resident Relations

• Provide superior customer service
• Resolve resident concerns

Staff Relations and Administration

• Management of the community in the absence of the Community Manager
• Adherence to and proper implementation of all Fortis Properties Management policies and procedures
• Thorough knowledge of the computer system

Knowledge of and adherence to the following:

• Fair Housing policies and procedures
• Life/Safety issues
• ADA, OSHA, EPA policies and procedures

Other duties as needed or required

Supervision Received:

The Assistant Manager will report to the Community Manager and/or Regional Property Manager.

Supervision Exercised:

The Assistant Manager will coordinate with the Community Manager to supervise all on-site Associates and all outside contractors employed by Fortis Property Management to work at their community.

Qualifications & Skills:

Education

• Two or four year college degree preferred
• High School graduate or equivalent

Experience

• Minimum of 1-3 years multi-family property management.
• Strong marketing and sales background
• Accounting system functions
• Proficiency with property management software (Yardi, RealPage, MRI, AppFolio)
• Computer skills to include Microsoft Office (Word, Excel)

Special Skills

• Ability to successfully interact with people
• Organizational skills
• Strong communication skills both orally and written
• Good decision making ability
• Professional image
• Valid driver's license required
• Bilingual (English/Spanish) preferred

Benefits (Full-Time Employees Only)

• Competitive compensation based on experience and qualifications
• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA) options
• 401(k) retirement plan (eligibility per company policy)
• Paid Time Off
• Company-paid Holidays
• Professional development opportunities
• Career advancement within a growing organization

Disclaimer

This job description is not intended to be all-inclusive. Duties, responsibilities, and activities may change at any time with or without notice. The Company provides reasonable accommodations in accordance with the Americans with Disabilities Act (ADA).

This Property Management Company is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.