Float Rehab Scheduler

Bon Secours Mercy Health; Richmond (VA); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading health care provider is seeking a Front Office Coordinator for their OP Rehab locations. The role involves managing patient interactions, scheduling, and ensuring accurate charge reconciliation. Ideal candidates will possess strong customer service and organizational skills, with a focus on maintaining a welcoming environment for patients.

Benefits

Comprehensive medical, dental, and vision plans

Prescription drug coverage

Flexible spending accounts

Life insurance

Employer contributions to retirement savings plan

Paid time off

Educational Assistance

Qualifications

• 1 year experience in a relevant role.
• Formal secretarial and computer training required.

Responsibilities

• Responsible for patient greetings, check in/out, and scheduling.
• Ensures accuracy in patient charge reconciliation.
• Maintains organization and cleanliness of the front office.

Skills

Customer Service

Communication

Organization

Education

High School Diploma or GED

2 Year/ Associates Degree

Tools

EMR/Epic

Job description

At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

Summary of Primary Function/General Purpose of Position

Reports to the Business Operations Manager and is responsible for front office functions for the OP Rehab locations. Tasks include all patient greetings, check in/out, POS collections Initial and follow up scheduling, and customer service. Responsible for scheduling a wide variety of Rehab patients in a computer-based scheduling system. Responsible for patient charge reconciliation, managing payer restriction tracking including visits, allowed procedures and/or financial limits ensuring accuracy for continued revenue stream. Performs clerical support for the therapy department, including organization and sanitation of the waiting room and front office patient facing space.

Essential Job Functions

• Incorporates all factors to accurately enact scheduling of rehab services, utilizing EMR/Epic
• Monitors departments WQ and contacts all referred patients within 24-48hrs of entry within the WQ. Able to provide cross market WQ support for other Rehab departments
• Checks Rehab schedule daily to ensure all charges are accounted for per patient /department
• Responsible for obtaining authenticated Physician order, verifying demographics, insurance information with eligibility and medical necessity for Physical therapy, Occupational Therapy and Speech Therapy
• Possesses strong communication skills (telephone and in-person) Functions as center of communication for the therapy department. Responds to patient messages within 24hrs
• Ensure the patient charges are complete and accurate by verifying through charge reconciliation process through EMR/Epic
• Maintains departments schedule for all therapist and ensures accuracy and accountability for cancelations
• Possesses strong customer service skills and is able to remain calm in a hectic and stressful environment.
• Responsible for collecting all POS and maintaining a cash drawer
• Manages and tracks all payer restriction including visit, financial limitation or allowed procedures and compliance
• Maintains front office and waiting room organization and cleanliness
• Performs other tasks as delegated by site supervisor and or market leaders

Employment Qualifications

Required Minimum Education:

High School Diploma or GED

Preferred Education:

2 Year/ Associates Degree

Health Care centered

Minimum Qualifications

1 year

Other Knowledge, Skills and Abilities Required:

Formal secretarial and computer training required

Other Knowledge, Skills and Abilities Preferred:

Experience in Medical Terminology preferred

☐ Combination of post-secondary education and experience in lieu of a degree.

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email [e-mail]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [e-mail]