IT Planning Consultant - Data, Analytics, and AI (REMOTE)

Trinity Health; Livonia (MI); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading healthcare organization is seeking a dedicated customer service representative to enhance patient care and satisfaction. This role offers competitive salary, remote work options, and a comprehensive benefits package. You will manage communications, assist with inquiries, and support team training, all while working in a collaborative environment focused on patient outcomes.

Benefits

Comprehensive benefits package

Flexible scheduling options

Opportunity for career advancement

Qualifications

• Proven experience in a customer service role, preferably in a healthcare setting.
• Strong communication skills, both verbal and written.

Responsibilities

• Manage incoming and outgoing communications, ensuring proper routing.
• Assist in resolving customer service inquiries and issues.
• Collaborate with team members to improve service delivery.

Skills

Communication

Customer Service

Education

High School Diploma

Tools

Healthcare Software

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Competitive salary with potential for bonuses
- Opportunity for career advancement and growth within the organization
- Work remotely with flexible scheduling options
- Comprehensive benefits package including health, dental, and retirement plans
- Supportive and collaborative work environment
- Chance to make a positive impact on patient care and satisfaction

What to Expect (Job Responsibilities):
- Manage incoming and outgoing communications, ensuring proper routing to relevant staff
- Assist in resolving customer service inquiries and issues to enhance client satisfaction
- Participate in training and orientation sessions for new team members
- Maintain accurate records and documentation as required
- Collaborate with team members to improve service delivery and operational efficiency

What is Required (Qualifications):
- Minimum educational requirement: High School Diploma or equivalent
- Proven experience in a customer service role, preferably in a healthcare setting
- Strong communication skills, both verbal and written
- Ability to work independently and as part of a team
- Familiarity with healthcare regulations and compliance standards

How to Stand Out (Preferred Qualifications):
- Previous experience in a healthcare-related customer service position
- Knowledge of medical terminology and healthcare processes
- Bilingual skills to assist a diverse patient population
- Certification in customer service excellence or related fields
- Proficiency in using healthcare software systems

#HealthcareServices #CustomerService #RemoteWork #CareerOpportunity #TeamCollaboration

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