Float Rehab Scheduler

Bon Secours Health System; Richmond (VA); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking healthcare organization dedicated to improving community health. In this role, you will manage front office operations for rehab services, ensuring excellent patient experiences through effective scheduling and communication. You'll play a vital part in maintaining organized workflows and supporting the therapy department with your skills in customer service and administrative tasks. This position offers a chance to make a real difference in patients' lives while working in a supportive environment that values your contributions.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Educational Assistance

Retirement Contributions

Qualifications

• 1 year of relevant experience in a healthcare setting.
• Formal secretarial and computer training required.

Responsibilities

• Schedule rehab services and manage patient check-ins.
• Maintain communication and assist in patient inquiries.

Skills

Customer Service

Scheduling

Communication Skills

Cash Handling

Medical Terminology

Education

High School Diploma or GED

2-Year/Associate's Degree

Tools

EMR/Epic

Job description

Thank you for considering a career at Bon Secours!

Scheduled Weekly Hours: 40

Work Shift: Days/Evenings (United States of America)

Summary of Primary Function/General Purpose of Position

Reports to the Business Operations Manager and is responsible for front office functions at the OP Rehab locations. Tasks include patient greetings, check-in/out, POS collections, initial and follow-up scheduling, and customer service. Responsible for scheduling a variety of rehab patients in a computer-based system, patient charge reconciliation, managing payer restrictions, and clerical support for the therapy department, including organization and sanitation of the waiting room and front office space.

Essential Job Functions

1. Accurately schedule rehab services using EMR/Epic, considering all relevant factors.
2. Monitor department work queues and contact referred patients within 24-48 hours. Provide support across rehab departments as needed.
3. Check daily rehab schedules to ensure charges are properly accounted for.
4. Obtain and verify physician orders, patient demographics, insurance information, and medical necessity for therapy services.
5. Maintain strong communication skills, functioning as the communication hub for the therapy department. Respond to patient messages within 24 hours.
6. Verify charge accuracy through reconciliation processes in EMR/Epic.
7. Maintain therapist schedules, ensuring accuracy and managing cancellations.
8. Provide excellent customer service and remain calm under stress.
9. Collect POS payments and manage the cash drawer.
10. Track payer restrictions, including visit limits, financial caps, and procedure allowances, ensuring compliance.
11. Keep the front office and waiting area organized and clean.
12. Perform additional tasks as delegated by the supervisor or market leaders.

Employment Qualifications

Required Minimum Education:

High School Diploma or GED

Preferred Education:

2-Year/Associate's Degree, preferably healthcare-related

Minimum Qualifications:

1 year of relevant experience

Required Skills and Abilities:

Formal secretarial and computer training

Preferred Skills and Abilities:

Experience with medical terminology

Combination of post-secondary education and experience may substitute for a degree.

Additional Information

Bon Secours is an equal opportunity employer. Benefits include medical, dental, vision plans, prescription coverage, flexible spending accounts, life insurance with AD&D, retirement contributions, paid time off, educational assistance, and more, varying by employment status.

Department:

Cardiac Rehab - St. Mary's - Richmond

Equal Opportunity Statement

We comply with all laws and policies ensuring non-discrimination and equal opportunity. For accommodations or inquiries, contact [e-mail].

About the Company

Bon Secours Health System, Inc., based in Maryland, is a large non-profit Catholic health system with extensive facilities and services primarily on the East Coast, committed to community health and social justice.