Float Practice Assistant II

Brigham and Women's Hospital; Boston (MA); Hybrid; USD 22,730 - 32,373; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

403b retirement plan

Tuition reimbursement

Discounted MBTA pass

Job summary

Brigham and Women's Hospital is seeking an Administrative Assistant to support clinical service operations. The role handles scheduling, check-in/out, patient communications, and basic clerical tasks in a hybrid Boston environment.

The candidate will manage appointment records, assist with billing forms, and provide support to the registration and billing systems. A CMAA credential is preferred; 2–3 years of office experience is required.

Qualifications

• High School Diploma or Equivalent required.
• 2-3 years of office experience required.
• CMAA certification preferred.

Responsibilities

• Perform routine administrative and clerical duties in a clinical service or physician practice.
• Greet patients, answer phones, schedule appointments and maintain records.
• Process patient billing forms and scan documents to the medical record.
• Serve as Super User for scheduling, registration and billing systems.

Skills

Office Suite proficiency

Phone system handling

Time management

Written communication

Multitasking

Education

High School Diploma

CMAA certification preferred

Tools

Office Suite

Faxing/Printing/Scanning

Job description

Summary

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department.

Does this position require Patient Care? No

Essential Functions

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders, and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
• Acts as "Super User" for scheduling, registration and billing systems.
• Provides assistance and training to others in these areas.
• May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.

Education

High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree? No

Licenses and Credentials

Certified Medical Administrative Assistant [CMAA] - Data Conversion - Various Issuers preferred

Experience

office experience 2-3 years required

Knowledge, Skills and Abilities

• Proficiency with all Office Suite, Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
• Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
• Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
• Managing one's own time and the time of others.
• Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Department

Central Admin Float Pool

Schedule

Days, 40-hours, Hybrid

Compensation

The pay rate for this position starts at $20.00 per hour, with increases based on the candidate's years of experience.

Benefits

Medical, Dental, Vision, 403b retirement plan, tuition reimbursement, discounted MBTA pass & more!

Additional Information

Step into a role where your work truly makes a difference every day! As a vital member of our clinical operations team, you'll provide administrative support to ensure our practice runs smoothly and efficiently. In this dynamic, fast-paced role, you'll be the friendly face that plays a key role in creating a positive, efficient, and compassionate environment for both patients and clinical staff.

Equal Opportunity Employer

The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.