Member Service Representative - Floating

Members1st-Community-Credit-Union; Marshalltown (IA); Presencial; USD 22 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

401(k) with employer matching

Health Insurance

Life Insurance

Dental insurance

Vision Insurance

Employee assistance program

Flexible spending account(s)

Health savings account

Paid time off

Parental Leave

Tuition Reimbursement

Volunteer Time Off

Resumo da oferta

Members1st-Community-Credit-Union is seeking a Member Service Representative - Floating who will travel among eight branch locations to serve members, process teller transactions, and assist the contact center by handling phone inquiries.

The role emphasizes friendly, detail-oriented service, cash handling, data entry with 10-key, and basic math. A Monday–Friday schedule with some Saturdays; travel by company car or mileage reimbursement.

Responsabilidades

• Provide excellent customer service to members and guests.
• Assist with member inquiries, account updates, and membership sign-ups.
• Handle cash management and cashiering duties.
• Utilize 10-key typing skills for accurate data entry.
• Perform basic retail math calculations.

Conhecimentos

Cash handling

Banking

Customer service

10-key typing

Descrição da oferta de emprego

Job description

The Member Service Representative - Floating will travel often with the ability to meet staff from across the credit union and build relationships with our members at the 8 MEMBERS1st Branch Locations. The primary job duty of this position will be performing member transactions on the teller line and assisting our contact center group on the phone line.

• Provide excellent customer service to members and guests
• Assist with member inquiries, account updates, and membership sign-ups
• Handle cash management and cashiering duties
• Utilize 10-key typing skills for accurate data entry
• Perform basic retail math calculations

This person will travel amongst MEMBERS1st Community Credit Union's locations including Boone, Ames, Marshalltown, Eldora, Traer, Iowa Falls and the Contact Center. A company car will be provided for travel, and if unavailable, mileage reimbursement would be received for miles from the floating position’s home branch. Home branch is to be determined upon hire. This position will work a Monday-Friday schedule, with varying hours and Saturdays as needed.

At our company, we value our members and provide exceptional service. As a Member Services Representative, you will play a vital role in ensuring our members have a positive experience. If you are friendly, detail-oriented, and enjoy working with people, we would love to have you join our team.

Job Type

Full-time

Pay

$19.00 per hour

Experience

• Cash handling: 1 year (Preferred)
• Banking: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location

In person

Benefits

• 401(k) with employer matching
• Health Insurance
• Life Insurance
• Dental insurance
• Vision Insurance
• Employee assistance program
• Flexible spending account(s)
• Health savings account
• Paid time off
• Parental Leave
• Tuition Reimbursement
• Volunteer Time Off