Contact Center Agent I

Community West Credit Union; Kentwood (MI); Hybrid; USD 21,000 - 28,000; Full time

Benefits offered by this job

401(k) eligibility at 90 days

Generous PTO starting in your first 12

Casual, comfortable dress code

Healthy work/life balance

Investment in growth opportunities

Opportunities for a hybrid work after

Job summary

Community West Credit Union in Michigan is hiring a Contact Center Agent I to deliver prompt, friendly support to our members. You’ll respond to questions about accounts, payments, products, and services, while upholding security policies and CWCU standards.

This role offers a hybrid work schedule after training, a supportive team environment, and benefits such as 401(k) eligibility, PTO, and opportunities to grow within the credit union.

Qualifications

• High school diploma or GED required.
• Clear and professional communication with members.
• Comfortable using a computer, Word, and Excel.
• Strong attention to detail and organization.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Respond to member inquiries promptly and courteously.
• Provide information about accounts, payments, products, and services.
• Research issues, resolve documentation errors, and escalate as needed.
• Assist with completing forms, wires, account updates, and applications.

Skills

Clear communication

Computer literacy (Word, Excel)

Attention to detail

Organizational skills

Multi-tasking

Member-first mindset

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Description

Join the Community West Family!

At Community West Credit Union, we believe in people helping people. For over 50 years, we’ve proudly served our West Michigan communities with integrity, personalized care, and a commitment to making financial lives better.

If you’re looking for a place where your work truly matters—and where you’re supported, valued, and encouraged to grow—your next career step is right here!

We don’t just offer a job; we offer a workplace you can be proud of:

Exceptional Benefits:

• 401(k) eligibility at 90 days
• Generous PTO starting in your first year
• Casual, comfortable dress code
• Healthy work/life balance
• Investment in growth opportunities
• Opportunities for a hybrid work schedule after training

Role Responsibilities:

As a Contact Center Agent I, you will provide prompt and courteous support to members by assisting with a variety of service requests. You’ll also answer basic questions related to accounts, payments, products, and services to ensure a positive member experience. Your responsibilities will include:

• Respond to member inquiries promptly, professionally, and in line with established policies and security procedures.
• Provide accurate information about accounts, payments, products, and services, while identifying opportunities to recommend CWCU offerings.
• Research account issues and resolve documentation errors, escalating more complex matters when needed.
• Assist with completing forms, wires, account updates, and applications.

Knowledge & Skills:

You don’t need a banking background—just curiosity, care, and the willingness to learn. We’ll teach you the rest.

• High school diploma or GED
• Communicates clearly, respectfully, and professionally
• Comfortable with using a computer, Word, and Excel
• Strong attention to detail
• Organizational skills
• Ability to multi-task
• A member-first mindset

Work Environment:

Schedule: Monday through Friday, 8:30am – 5pm EST. While performing the duties of this job, the employee regularly works in a hybrid work setting.

Ready to Make a Difference?

Be part of a team that supports you, celebrates your growth, and makes a real impact in your community.