Float Medical Office Assistant: Patient Concierge

adventhealth; Calhoun (GA); On-site; USD 21,000 - 33,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off

403(b) Retirement Plan

Parental Leave

Career Development

Well-being Resources

Mental Health Resources

Pet Benefits

Job summary

AdventHealth in Calhoun, GA is hiring for a front desk/medical records support role. You will greet patients, collect documents, verify insurance, and schedule appointments to ensure smooth visits.

The position emphasizes accurate data handling, timely patient service, and adherence to department policies. Responsibilities include answering calls, obtaining authorizations, collecting payments, and processing referrals with attention to accuracy and patient confidentiality.

Qualifications

• Proven ability to provide friendly, accurate patient service.
• Experience handling medical records and patient documents.
• Strong phone etiquette and clear communication with callers.
• Accurate and complete documentation of patient interactions.

Responsibilities

• Greets and directs patients in a friendly, welcoming, and timely manner.
• Answers the telephone and handles calls in a timely and friendly manner, including appropriate documentation of the call.
• Schedules and confirms patient appointments prior to the appointment date to reduce no-shows.
• Obtains and verifies insurance information and collects copays, deposits, or balances at the time of service.
• Obtains insurance authorizations and verifies coverage prior to appointments.
• Distributes and handles patient records and referrals accurately within the AMR system.

Skills

Patient service

Medical records

Phone etiquette

Documentation

Education

High School Grad or Equiv

Job description

AdventHealth in Calhoun, GA is hiring for a front desk/medical records support role. You will greet patients, collect documents, verify insurance, and schedule appointments to ensure smooth visits.

The position emphasizes accurate data handling, timely patient service, and adherence to department policies. Responsibilities include answering calls, obtaining authorizations, collecting payments, and processing referrals with attention to accuracy and patient confidentiality.