Cardiology Office Assistant & Patient Concierge

adventhealth; Pleasant Prairie (WI); On-site; USD 31,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

PTO day one

403-B retirement

Parental leave

Career development

Well-being resources

Mental health resources

Pet benefits

Job summary

AdventHealth is seeking a patient-focused Front Desk/Medical Records Support at our Hendersonville location to ensure smooth check-ins, accurate record handling, and timely patient communications.

Responsibilities include greeting patients, collecting documentation, scheduling appointments, processing referrals and payments, and coordinating with departments to support patient care needs.

Qualifications

• N/A

Responsibilities

• Facilitates medical record requests accurately and timely.
• Assists with daily closing procedures.
• Greets and directs patients in a friendly, welcoming, and timely manner. Demonstrates knowledge of department policies and procedures to assist patients appropriately.
• Answers the telephone and handles calls in a timely and friendly manner, including appropriate documentation of the call.
• Consistently responds to patient requests in a timely and professional manner. Collects required documents such as insurance cards and photo IDs for encounters.
• Schedules and confirms patient appointments prior to the appointment date to ensure a low no-show rate.
• Obtains appropriate medical records and patient information to support patient care needs and distributes documentation within the AMR accurately and timely. Obtains insurance authorizations and verifies coverage prior to the patient's appointments, notifying the patient of the current status.
• Collects copays, deposits, deductibles, prior balances, coinsurance, and self-pay payments at the time of service per department policy.
• Establishes patient payment plans as required by department policy.
• Processes patient referrals accurately and timely.

Education

High School Grad or Equiv [Required]

Job description

AdventHealth is seeking a patient-focused Front Desk/Medical Records Support at our Hendersonville location to ensure smooth check-ins, accurate record handling, and timely patient communications.

Responsibilities include greeting patients, collecting documentation, scheduling appointments, processing referrals and payments, and coordinating with departments to support patient care needs.