Float Medical Office Assistant

adventhealth; Calhoun (GA); On-site; USD 21,000 - 33,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off

403(b) Retirement Plan

Parental Leave

Career Development

Well-being Resources

Mental Health Resources

Pet Benefits

Job summary

AdventHealth in Calhoun, GA is hiring for a front desk/medical records support role. You will greet patients, collect documents, verify insurance, and schedule appointments to ensure smooth visits.

The position emphasizes accurate data handling, timely patient service, and adherence to department policies. Responsibilities include answering calls, obtaining authorizations, collecting payments, and processing referrals with attention to accuracy and patient confidentiality.

Qualifications

• Proven ability to provide friendly, accurate patient service.
• Experience handling medical records and patient documents.
• Strong phone etiquette and clear communication with callers.
• Accurate and complete documentation of patient interactions.

Responsibilities

• Greets and directs patients in a friendly, welcoming, and timely manner.
• Answers the telephone and handles calls in a timely and friendly manner, including appropriate documentation of the call.
• Schedules and confirms patient appointments prior to the appointment date to reduce no-shows.
• Obtains and verifies insurance information and collects copays, deposits, or balances at the time of service.
• Obtains insurance authorizations and verifies coverage prior to appointments.
• Distributes and handles patient records and referrals accurately within the AMR system.

Skills

Patient service

Medical records

Phone etiquette

Documentation

Education

High School Grad or Equiv

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

1035 RED BUD RD NE

City:

CALHOUN

State:

Georgia

Postal Code:

30701

Job Description:

Facilitates medical record requests accurately and timely. Assists with daily closing procedures. Other duties as assigned Greets and directs patients in a friendly, welcoming, and timely manner. Demonstrates knowledge of department policies and procedures to assist patients appropriately. Answers the telephone and handles calls in a timely and friendly manner, including appropriate documentation of the call. Consistently responds to patient requests in a timely and professional manner. Collects required documents such as insurance cards and photo IDs for encounters. Schedules and confirms patient appointments prior to the appointment date to ensure a low no-show rate. Obtains appropriate medical records and patient information to support patient care needs and distributes documentation within the AMR accurately and timely. Obtains insurance authorizations and verifies coverage prior to the patient's appointments, notifying the patient of the current status. Collects copays, deposits, deductibles, prior balances, coinsurance, and self-pay payments at the time of service per department policy. Establishes patient payment plans as required by department policy. Processes patient referrals accurately and timely.

Education:

• High School Grad or Equiv [Required]

Work Experience:

• 1+ years related experience [Preferred]

Physical Requirements: (Please click the link below to view work requirements)

Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$14.99 - $23.99

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.