Flights Fulfillment Ops Associate: Post-Booking Automation

Capital One; Chicago (IL); On-site; USD 67,000 - 76,000; Full time

Job summary

Capital One Travel is seeking a Product Operations Associate for Flights Fulfillment to oversee operational health, servicing quality, and post-booking performance across the Flights platform.

You'll collaborate with cross-functional teams, support day-to-day processes from changes to refunds, and help drive automation, testing, and improvements using dashboards and AI-assisted tools in a fast-paced travel tech environment.

Qualifications

• High School Diploma or equivalent certification required.
• At least 1 year in product operations, travel operations, customer operations, or technical support.
• At least 5 years experience in air travel and with air travel providers (Sabre, Amadeus, Travelport, NDC, ARC).

Responsibilities

• Support post-booking servicing systems and workflows for Flights.
• Monitor queues and metrics to identify issues and trends.
• Assist with escalations for tickets, cancellations, refunds, and schedule changes.
• Support bug triage, issue tracking, and investigations across booking environments.
• Conduct testing and QA of new servicing features and provider integrations.

Skills

Operational Excellence

Problem Solving

Technical Curiosity

AI Fluency

Analytical Mindset

Customer Focus

Teamwork & Collaboration

Ownership Mentality

Communication

Continuous Learning

Education

High School Diploma, GED or equivalent certification

Tools

Jira

Confluence

Amplitude

Datadog

AI technology

AWS

XML/JSON protocols

SQL

Google Suite

Job description

Capital One Travel is seeking a Product Operations Associate for Flights Fulfillment to oversee operational health, servicing quality, and post-booking performance across the Flights platform.

You'll collaborate with cross-functional teams, support day-to-day processes from changes to refunds, and help drive automation, testing, and improvements using dashboards and AI-assisted tools in a fast-paced travel tech environment.