Flight Services Ops Associate — Post-Booking & Automation

Capital One; Richmond (VA); On-site; USD 67,000 - 76,000; Full time

Job summary

Capital One is seeking a Product Operations Associate for Flights Fulfillment to support operational health, servicing quality, and post-booking performance across Capital One Travel. You will collaborate with Product, Engineering, Customer Service, and providers to ensure reliable workflows, scalable automation, and strong customer experiences.

The role emphasizes analytical work, attention to detail, and a proactive approach to continuous improvement in a fast-paced travel tech environment.

Qualifications

• High School Diploma or equivalent
• 1+ year in product operations, travel operations, customer operations, or technical support
• 5+ years experience in air travel with airlines/providers or aggregators (Sabre, Amadeus, Travelport, NDC, ARC)

Responsibilities

• Support operational health and day-to-day performance of post-booking servicing systems and workflows
• Monitor servicing queues and metrics to identify issues and trends
• Assist with escalations related to ticketing, exchanges, cancellations, refunds, schedule changes
• Support bug triage, issue tracking, and investigations across booking environments
• Conduct testing and QA of new servicing features, integrations, and configurations
• Maintain servicing playbooks, documentation, and escalation processes
• Assist onboarding and readiness activities for new airline/providers
• Coordinate with teams to improve issues resolution and ops improvements
• Use dashboards and AI-assisted tools to surface trends and enable decisions
• Support launches and cross-functional initiatives across Capital One Travel

Skills

Operational Excellence

Problem Solving

Technical Curiosity

AI Fluency

Analytical Mindset

Customer Focus

Teamwork

Ownership Mentality

Communication

Continuous Learning

Education

High School Diploma

Tools

Jira

Confluence

Amplitude

Datadog

AI technology

AWS

XML/JSON protocols

Google Suite

Job description

Capital One is seeking a Product Operations Associate for Flights Fulfillment to support operational health, servicing quality, and post-booking performance across Capital One Travel. You will collaborate with Product, Engineering, Customer Service, and providers to ensure reliable workflows, scalable automation, and strong customer experiences.

The role emphasizes analytical work, attention to detail, and a proactive approach to continuous improvement in a fast-paced travel tech environment.