Flight Operations Associate - Post-Booking & Inventory

Capital One; McLean (VA); On-site; USD 818,028 - 934,092; Full time

Job summary

Capital One Travel is seeking an Associate in Product Operations for Flights Inventory to ensure operational health, servicing quality, and post‑booking performance across the customer journey. You will work with product, engineering, and service teams to maintain workflows, test new features, and drive improvements in servicing and provider integrations.

The role emphasizes analytical decision-making, collaboration, and ownership of operational readiness as the effort scales across multiple

Qualifications

• High School Diploma or GED or equivalent certification.
• At least 1 year in product operations, travel operations, customer operations, or technical support.
• At least 5 years of experience in air travel and with air travel providers.

Responsibilities

• Support post-booking servicing health and performance of systems.
• Monitor queues, metrics, and workflows to spot issues and trends.
• Assist with escalations related to tickets, exchanges, refunds, and schedule changes.
• Support bug triage, issue tracking, and investigations.
• Test and validate new servicing features and integrations.
• Maintain playbooks, documentation, and escalation procedures.
• Collaborate with multiple teams to drive improvements.

Skills

Operational Excellence

Problem Solving

Analytical Mindset

Teamwork

Communication

SQL

Google Suite

Jira

Confluence

Amplitude

Datadog

AI technology

AWS

XML/JSON protocols

Education

High School Diploma or GED

Tools

Jira

Confluence

Amplitude

Datadog

AI technology

AWS

XML/JSON protocols

SQL

Google Suite

Job description

Capital One Travel is seeking an Associate in Product Operations for Flights Inventory to ensure operational health, servicing quality, and post‑booking performance across the customer journey. You will work with product, engineering, and service teams to maintain workflows, test new features, and drive improvements in servicing and provider integrations.

The role emphasizes analytical decision-making, collaboration, and ownership of operational readiness as the effort scales across multiple