Associate - Product Operations, Flights Inventory

Capital One; McLean (VA); On-site; USD 818,028 - 934,092; Full time

Job summary

Capital One Travel is seeking an Associate in Product Operations for Flights Inventory to ensure operational health, servicing quality, and post‑booking performance across the customer journey. You will work with product, engineering, and service teams to maintain workflows, test new features, and drive improvements in servicing and provider integrations.

The role emphasizes analytical decision-making, collaboration, and ownership of operational readiness as the effort scales across multiple

Qualifications

• High School Diploma or GED or equivalent certification.
• At least 1 year in product operations, travel operations, customer operations, or technical support.
• At least 5 years of experience in air travel and with air travel providers.

Responsibilities

• Support post-booking servicing health and performance of systems.
• Monitor queues, metrics, and workflows to spot issues and trends.
• Assist with escalations related to tickets, exchanges, refunds, and schedule changes.
• Support bug triage, issue tracking, and investigations.
• Test and validate new servicing features and integrations.
• Maintain playbooks, documentation, and escalation procedures.
• Collaborate with multiple teams to drive improvements.

Skills

Operational Excellence

Problem Solving

Analytical Mindset

Teamwork

Communication

SQL

Google Suite

Jira

Confluence

Amplitude

Datadog

AI technology

AWS

XML/JSON protocols

Education

High School Diploma or GED

Tools

Jira

Confluence

Amplitude

Datadog

AI technology

AWS

XML/JSON protocols

SQL

Google Suite

Job description

Associate - Product Operations, Flights Inventory

As a Product Operations Associate supporting Flights Fulfillment, you’ll help ensure operational health, servicing quality, and post‑booking performance of Capital One’s Flights platform across the post‑booking customer journey. You’ll work closely with Senior Associates in Product Operations, Customer Service, Product, Engineering, Commercial teams, booking providers, and internal stakeholders to maintain reliable servicing workflows, scalable automation performance, and seamless customer experiences across Capital One Travel products.

What You’ll Do

• Support operational health and day‑to‑day performance of post‑booking servicing systems and workflows.
• Monitor servicing queues, operational metrics, and workflow performance to identify issues and trends.
• Assist with operational escalations related to ticketing, exchanges, cancellations, refunds, schedule changes, and fulfillment support.
• Support bug triage, issue tracking, and operational investigations across booking environments.
• Conduct testing, validation, and ongoing QA of new servicing features, supplier integrations, and configuration changes in staging and production environments.
• Maintain operational workflows, documentation, playbooks, and escalation procedures.
• Support onboarding and operational readiness activities for new airline, provider, and servicing initiatives.
• Help maintain the Product Ops Intake Board and coordinate incoming operational requests.
• Collaborate with Customer Service, Product, Engineering, Commercial, and external providers to resolve issues and drive improvements.
• Use dashboards, reporting tools, and AI‑assisted technologies to surface trends, improve workflows, and support decision‑making.
• Support operational launches, roadmap activities, and cross‑functional initiatives across Capital One Travel categories.
• Advocate for customer experience by identifying operational gaps and sharing actionable insights with product teams.

What We’re Looking For

• Operational Excellence: Able to manage and prioritize multiple workflows while delivering high‑quality work in a fast‑paced environment.
• Problem Solving: Approaches operational issues thoughtfully, collaborates to identify solutions, escalates risks, and improves processes.
• Technical Curiosity: Interested in learning modern travel technology platforms and operational systems; comfortable working with APIs, servicing environments, monitoring tools, and booking systems.
• AI Fluency & Operational Innovation: Comfortable leveraging AI‑powered tools and automation technologies to improve efficiency and support investigations.
• Analytical Mindset: Uses data, dashboards, and metrics to identify trends, monitor performance, and support informed decision‑making.
• Customer Focus: Understands the importance of reliable booking experiences and advocates for the customer by identifying gaps, escalating issues, and supporting resolution.
• Teamwork & Collaboration: Works effectively across Customer Service, Product, Engineering, Commercial and Operations teams; builds strong relationships and contributes positively to team goals.
• Ownership Mentality: Takes initiative, follows through on commitments, and proactively supports operational improvements.
• Communication: Communicates clearly and professionally with both technical and non‑technical stakeholders; documents findings and supports coordination across teams.
• Continuous Learning: Motivated to grow within product and travel operations; open to feedback and eager to develop technical and operational expertise.

Why Capital One Travel

Capital One Travel is reimagining how cardholders discover, book, and experience travel. We operate at the intersection of fintech and travel tech, building products that leverage Capital One’s data and rewards ecosystem to deliver outsized value to customers. Our vacation rentals vertical is a high‑growth area with significant strategic importance, and this role offers the opportunity to shape its trajectory from the ground up. We are an AI‑forward team and build with AI every day.

Basic Qualifications

• High School Diploma, GED, or equivalent certification.
• At least 1 year in product operations, travel operations, customer operations, or technical support.
• At least 5 years of experience in air travel and with air travel providers (Sabre, Amadeus, Travelport, Aggregators, NDC, or ARC).

Preferred Qualifications

• 1+ years of experience with air travel, booking, ticketing, servicing, exchanges, refunds, schedule changes, and post‑booking support.
• 1+ years of experience with tools like Jira, Confluence, Amplitude, Datadog, AI technology, AWS, XML or JSON protocols.
• 1+ years of experience with SQL and data analysis to inform decisions.
• 1+ years of experience with Google Suite.
• Curiosity around automation, AI‑assisted operational tooling, and process improvement.
• Strong verbal and written communication skills and cross‑functional collaboration experience.
• Strong judgement, organizational skills, and ability to prioritize in an ambiguous and autonomous environment.

Monthly salary range (2026):
Chicago, IL: $66,700 - $76,100
McLean, VA: $73,300 - $83,700
New York, NY: $80,000 - $91,200
Richmond, VA: $66,700 - $76,100. This role is eligible for performance‑based incentive compensation.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being.

Capital One is an equal opportunity employer (EOE, including disability/veteran) committed to non‑discrimination in compliance with applicable federal, state, and local laws.