AI-Powered Finance Operations & Reconciliation Associate

Capital One; Richmond (VA); On-site; USD 67,000 - 76,000; Full time

Job summary

Capital One Travel is seeking a Finance Operations Associate to support reconciliation and financial health across Flights, Hotels, and Cars. You will collaborate with Senior Finance Operations Reconciliation teammates and partner with Product Operations, Customer Service, Commercial, Finance, technology teams, and travel providers to ensure accurate workflows and excellent customer experiences.

This role involves day-to-day reconciliation, investigation of discrepancies, and contributing to

Qualifications

• High School Diploma or equivalent certification.
• 1+ year experience in finance, product operations, travel operations, customer operations, or technical support.
• 3+ years experience with travel providers Sabre, Amadeus, Travelport, Aggregators, NDC, or ARC.
• 1+ year experience with data, reporting, transaction processing, financial workflows, or operational investigations.

Responsibilities

• Support day-to-day financial reconciliation and exception-management workflows across Flights, Hotels, and Cars.
• Assist with ARC and IAR reconciliation tasks to ensure financial accuracy and reduce losses.
• Monitor operational queues, reporting, and reconciliation workflows to identify issues and trends.
• Support manual overflow processes and operational exceptions from automated servicing and reconciliations systems.
• Assist with operational investigations related to ticketing, refunds, exchanges, airline adjustments, and financial discrepancies.

Education

High School Diploma

Tools

Sabre

Amadeus

Travelport

Aggregators

NDC

ARC

Job description

Capital One Travel is seeking a Finance Operations Associate to support reconciliation and financial health across Flights, Hotels, and Cars. You will collaborate with Senior Finance Operations Reconciliation teammates and partner with Product Operations, Customer Service, Commercial, Finance, technology teams, and travel providers to ensure accurate workflows and excellent customer experiences.

This role involves day-to-day reconciliation, investigation of discrepancies, and contributing to