Charter Operations Specialist

Breeze Aviation Group, Inc.; Plano (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, Vision and Dental – Full Time

Health Savings Account with Breeze EmI

401K with Breeze Employee Match

Generous PTO

Travel on Breeze and other Airlines

Job summary

Breeze Aviation Group, Inc. is seeking a Charter Operations Specialist to support day-of-operations for charter flights, coordinating logistics and monitoring flights from origin to destination.

You will act as the operational contact with the Charter Operations team and OCRs to ensure safe, on-time service. This role requires 3+ years in the airline industry with customer service and ramp operation knowledge, strong communication, and willingness to travel frequently.

Qualifications

• High school diploma or equivalent educational achievement
• 3+ years of airline industry experience with Customer Service and Ramp Operation knowledge
• Must pass a Criminal Background Check and DOT drug test
• Must be at least 18 years old and possess a valid driver's license
• Ability to read, write, and speak English to receive and understand instructions and interact with charter clients
• More than 50% travel will be required
• People oriented, highly motivated with a positive attitude
• Available to work varied hours including nights, weekends and holidays and stay late for irregular operations
• Must be well groomed and adhere to dress code policy
• Must successfully complete all practical and written training

Responsibilities

• Serve as an operational point of contact for assigned charter flights alongside the Charter Operations team and OCRs
• Coordinate charter trip logistics from origin to destination (ground handling, catering, fueling, permits, crew transport)
• Monitor flights in progress and support IROP management and recovery plans
• Communicate priorities and status with internal stakeholders (IOCC, Charter Sales, Crew Scheduling)
• Communicate with external stakeholders (clients, brokers, vendors) to support operational needs
• Maintain trip records and assist with charter invoice reconciliation and cost-savings initiatives
• Follow safety and security procedures to ensure FAA, TSA compliance
• Provide operational support outside normal business hours as needed
• Achieve performance measures and uphold Breeze's standards

Skills

Customer Service

Ramp Operation

English Proficiency

Team Collaboration

Quick Decision Making

Education

High school diploma or equivalent

Tools

Microsoft Office

MS Word

MS Excel

Job description

The Charter Operations Specialist supports the day-of-operations execution of Breeze's charter flights, working alongside the Charter Operations team and On-board Charter Representatives (OCRs) to deliver safe, on-time, and seamless service for our charter clients. Reporting to the Manager of Charter Operations, the Specialist serves as an operational point of contact for assigned charter trips, coordinating logistics, monitoring flights from origin to destination, and communicating with internal and external stakeholders in compliance with FAA&TSA regulations. An exceptional candidate is highly organized, thrives in a fast-paced environment, communicates clearly, brings a data-driven mindset, and understands best practices in airline charter operations.

What you'll do

• Serve as an operational point of contact and subject-matter resource for assigned charter flights, supporting day-of-operations execution alongside the Charter Operations team and On-board Charter Representatives (OCRs)
• Coordinate charter trip logistics from origin to destination, including ground handling, catering, fueling, landing and overflight permits, and crew ground transportation
• Monitor and flight-follow charter flights in progress, proactively identifying operational issues and supporting irregular operations (IROP) management and recovery plans
• Communicate clearly and timely with internal stakeholders (IOCC, Charter Sales, Crew Scheduling, and other operational groups) to relay trip-specific priorities and status
• Communicate professionally with external stakeholders (clients, brokers, vendors, and business partners) to understand and support their operational charter needs
• Maintain accurate trip records and documentation, and assist with charter invoice reconciliation and cost-savings initiatives as directed
• Follow standard work and partner with Safety and Security to ensure compliance and adherence to FAA, TSA, and other federal regulations and guidelines
• Provide operational support outside of normal business hours, including nights, weekends, and holidays, as needed to cover day-of-operations
• Achieve performance measures and adhere to established standards in conjunction with Breeze Aviation Group
• Values of Safety, Kindness, Integrity, Ingenuity, and Excellence

May be assigned additional duties and responsibilities as directed by the Manager of Charter Operations.

Minimum Qualifications

• High school diploma or equivalent educational achievement
• 3+ years of experience in the airline industry with Customer Service and Ramp Operation knowledge
• Must pass a Criminal Background Check and DOT drug test
• Must be at least 18 years of age and possess a valid driver's license
• Ability to read, write, and speak English in order to receive and understand instructions, directives, and ensure safety, as well as the ability to interact with charter clients
• More than 50% travel will be required
• Must be people oriented, highly motivated with a positive and friendly attitude
• Must be available to work varied hours including nights, weekends and holidays and must be able to stay late for irregular operations with an ability to work efficiently under time constraints
• Must be well groomed and adhere to dress code policy
• Must successfully complete all practical and written training

Preferred Qualifications

• Airline charter operations experience
• Excellent computer skills with functional knowledge of Microsoft Office (MSWord, Excel, PowerPoint)
• Excellent written and verbal communication skills
• Demonstrated ability to effectively manage multiple concurrent projects, make decisions, and meet deadlines
• Ability to read and understand complex documents and rewrite the information in simpler terms
• Ability to work from concepts to create completed works
• Ability to serve as a liaison between other areas of the company
• Ability to work as a Team Member with a strong customer service orientation
• Ability to work with confidential material
• Ability to travel often
• Exemplifies Breeze's safety culture, values, and mission
• Excellent problem-solving skills
• Ability to work with individuals and teams at all levels in the organization

Physical Demands & Working Conditions

• Prolonged periods of sitting at a desk and working on a computer
• Frequent use of hands and fingers for typing, handling documents, and operating standard office equipment
• Occasionally lift and/or move up to 15 pounds
• Occasional standing, walking, bending, and reaching within an office environment
• Clear verbal and written communication, requiring adequate speech, hearing, and vision

Perks of the Job

• Health, Vision and Dental – Full Time
• Health Savings Account with Breeze Employee Match
• 401K with Breeze Employee Match
• Generous PTO
• Travel on Breeze and other Airlines too!

Breeze Airways provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.