Charter Sales & Operations Coordinator

Jimmy Jazz; Portsmouth (NH); On-site; USD 71,635,000 - 85,962,000; Full time

Benefits offered by this job

Health and vision insurance

HSA

Short term disability insurance

401k after 90 days

80 hours vacation

Paid sick time

Team outings

Job summary

Symphony Private Jets and Air New England are seeking a Charter Sales & Operations Coordinator to join our fast-paced private aviation team in New England. This role coordinates charter flights, supports business development, and manages government contracting opportunities from inquiry to trip completion.

You will handle quotes, itineraries, CRM records, scheduling with operators, and passenger services, while ensuring exceptional service to our clients across all stages of each mission.

Qualifications

• Is highly organized and thrives in a fast-paced environment.
• Has exceptional communication and customer service skills.
• Enjoys solving problems and thinking independently.
• Can manage multiple projects and deadlines simultaneously.
• Is comfortable communicating with clients, operators, vendors, and government agencies.
• Has strong computer skills and is eager to learn.

Responsibilities

• Charter Sales & Client Support.
• Prepare charter quotes, proposals, flight itineraries, and customer presentations.
• Research aircraft availability and compare operator quotes to identify best solutions.
• Manage customer communications, CRM records, follow-ups, onboarding, and trip documentation.
• Coordinate aircraft schedules with operators and FBOs.
• Arrange passenger services including ground transportation, hotels, and catering.
• Track flights before, during, and after each mission.
• Confirm passenger manifests, required documentation, and special requests.
• Assist with international trip planning, customs, and permit coordination.
• Research prospective clients, industries, and partnership opportunities.
• Conduct outbound phone and email outreach to generate new business.
• Maintain prospect pipelines within the CRM and schedule introductory meetings.
• Assist with marketing initiatives and build long-term client and referral relationships.
• Track outreach efforts and sales performance to improve conversion rates.
• Monitor government procurement portals for aviation opportunities.
• Assist with preparing and submitting proposals, quotations, and capability statements.
• Build relationships with Contracting Officers, Small Business Offices, and agency personnel.
• Expand and maintain nationwide network of qualified Part 135 operators.
• Maintain proposal, contract, and past performance records while ensuring contract requirements are met.

Skills

Highly organized

Excellent communication

Customer service

Problem solving

Multitasking

Client communications

Computer skills

Tools

CRM software

Microsoft Office

Google Workspace

Job description

Contact information

• Base Pay $25.00 - $30.00 / Hour
• Employee Type FT Non-Exempt
• Email [e-mail]

Description

Join One of New England's Fastest-Growing Private Aviation Companies!

Symphony Private Jets and Air New England are seeking a highly organized, motivated, and customer-focused professional to join our team as a Charter Sales & Operations Coordinator.

This is a fast-paced position where no two days are the same. You'll play an important role in coordinating private aircraft charter flights, supporting business development, managing government contracting opportunities, and delivering exceptional service to our clients from their first inquiry through the completion of every trip.

Primary Responsibilities

• Charter Sales & Client Support
• Prepare charter quotes, proposals, flight itineraries, and customer presentations.
• Research aircraft availability and compare operator quotes to identify the best solutions.
• Manage customer communications, CRM records, follow-ups, onboarding, and trip documentation.

Flight Operations

• Coordinate aircraft schedules with operators and FBOs.
• Arrange passenger services, including ground transportation, rental cars, hotels, and catering.
• Track flights before, during, and after each mission.
• Confirm passenger manifests, required documentation, and special requests.
• Assist with international trip planning, customs, and permit coordination.

Business Development

• Research prospective clients, industries, and partnership opportunities.
• Conduct outbound phone and email outreach to generate new business.
• Maintain prospect pipelines within the CRM and schedule introductory meetings.
• Assist with marketing initiatives and build long-term client and referral relationships.
• Track outreach efforts and sales performance to improve conversion rates.

Government Contracting

• Monitor government procurement portals for aviation opportunities.
• Assist with preparing and submitting proposals, quotations, and capability statements.
• Build relationships with Contracting Officers, Small Business Offices, and agency personnel.
• Expand and maintain Symphony Private Jets' nationwide network of qualified Part 135 operators.
• Maintain proposal, contract, and past performance records while ensuring contract requirements are met.

Administrative & Operational Support

• Maintain aircraft, operator, vendor, and customer databases.
• Research airports, FBOs, aircraft capabilities, and regulatory requirements.
• Organize company records, track operational tasks, and improve internal workflows.
• Provide general administrative support as needed.

Qualifications

• Is highly organized and thrives in a fast-paced environment.
• Has exceptional communication and customer service skills.
• Enjoys solving problems and thinking independently.
• Can manage multiple projects and deadlines simultaneously.
• Is comfortable communicating with clients, operators, vendors, and government agencies.
• Has strong computer skills and is eager to learn.

Preferred Experience

• Aviation, charter brokerage, logistics, sales, or customer service experience.
• Experience using CRM software.
• Proficiency with Microsoft Office and Google Workspace.
• Familiarity with Part 135 operations or government contracting is a plus but is not required

• Collaborative and enjoyable team environment
• Ongoing training and professional development opportunities to refine your skills
• Health and vision insurance
• HSA
• Short term disability insurance
• 401k after 90 days, up to 3% company match
• 80 hours vacation
• Competitive hourly rate
• Up to 56 hours of paid sick time (accrued at 1 hour per every 30 hours worked)
• Fun team outings, and
• Lots of room for growth within the company

If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to Darlene Skiotis, HR Generalist, [e-mail]