Flight Follower FT

Helinet Aviation; Los Angeles (CA); On-site; USD 52,000 - 78,000; Full time

Job summary

Helinet Aviation Services in Van Nuys, California, seeks a Flight Follower who serves as the central contact for aircraft scheduling between clients and flight crews. You will assist the Director of Operations and Chief Pilot with dispatching for charter and medical flights, and track aircraft in real time.

The role requires multi-tasking in a fast-paced environment, strong interpersonal and customer service skills, and proficiency with Microsoft Office.

Qualifications

• Preferred three years related experience with aircraft flight operations.
• Excellent Interpersonal and Customer Service Skills
• Ability to interact effectively as a team member with other Flight Followers.
• Dispatcher License preferred.
• Ability to maintain strict confidentiality in all cases regarding client information and travel schedule.
• Must be familiar with Microsoft Office programs, including Outlook, Word and Excel
• Well organized and meticulous
• Ability to plan and to prioritize work with limited supervision
• Must be able to work day, swing or night shifts

Responsibilities

• Must be a multi-tasker who is able to work in a fast-paced, high pressure environment.
• Responsible for assisting Director of Operations and Chief Pilot for dispatching company aircraft for all charter and medical flights as well as real-time tracking of aircraft.
• Receives customer information, including passenger names, passenger weights, cargo weights, departure/destination point, FBO, and special needs and requirements for each trip
• Prepares flight operation paperwork and ensures all ground handling, fueling, etc. is arranged
• Solves operational problems caused by cancellations, delays, diversions, and mechanical interruptions
• Obtains necessary landing clearances and schedules special equipment and services needed at destination
• Coordinates additional flight or ground transportation as required by customer
• Records, activates, and closes a company flight plan for each flight
• Performs additional duties as assigned by the Operations/Charter Manager, Chief Pilot, or Director of Operations
• Must be able to work as part of a team.
• Experience working in a multi-tasking environment is more important than experience in aviation

Skills

Customer service

Interpersonal skills

Team player

Confidentiality

Multi-tasking

Organization

Planning & prioritizing

Day/night shifts

Education

Dispatcher License preferred

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Helinet Aviation Services is a diversified helicopter service provider located in Van Nuys, California. We provide services for a wide range of markets, including VIP charter, emergency medical services including patient and organ transport, electronic news gathering, motion picture, television and commercial production.

The Flight Follower serves as the central point of contact for aircraft scheduling between Helinet Aviation clients and flight crew.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Must be a multi-tasker who is able to work in a fast-paced, high pressure environment.
• Responsible for assisting Director of Operations and Chief Pilot for dispatching company aircraft for all charter and medical flights as well as real-time tracking of aircraft.
• Receives customer information, including passenger names, passenger weights, cargo weights, departure/destination point, FBO, and special needs and requirements for each trip
• Prepares flight operation paperwork and ensures all ground handling, fueling, etc. is arranged
• Solves operational problems caused by cancellations, delays, diversions, and mechanical interruptions
• Obtains necessary landing clearances and schedules special equipment and services needed at destination
• Coordinates additional flight or ground transportation as required by customer
• Records, activates, and closes a company flight plan for each flight
• Performs additional duties as assigned by the Operations/Charter Manager, Chief Pilot, or Director of Operations
• Must be able to work as part of a team.
• Experience working in a multi-tasking environment is more important than experience in aviation

REQUIRED KNOWLEDGE, SKILLS & ABILITIES

• Preferred three years related experience with aircraft flight operations.
• Excellent Interpersonal and Customer Service Skills
• Ability to interact effectively as a team member with other Flight Followers.
• Dispatcher License prefer.
• Ability to maintain strict confidentiality in all cases regarding client information and travel schedule.
• Must be familiar with Microsoft Office programs, including Outlook, Word and Excel
• Well organized and meticulous
• Ability to plan and to prioritize work with limited supervision
• Must be able to work day, swing or night shifts

Helinet is an Equal Opportunity Employer. We believe that no one should be discriminated against for any reason. All Helinet employment decisions shall be made without regard to age, race, creed, color, religion, sex (including pregnancy and related conditions), national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law to include Los Angeles Fair Chance Initiative for Hiring (LCIHO) LCIHO Link. Helinet is also committed to providing veteran employment opportunities to members of the armed forces.