Coordinating Nurse

SOS International; Phoenix (AZ); On-site; USD 70,000 - 90,000; Full time

Job summary

A healthcare service provider is seeking a Coordinating Nurse in Phoenix, Arizona. The role involves managing medical activities such as triaging calls, providing medical assistance for travel, and ensuring optimal outcomes. Candidates must be licensed RNs in Arizona, with a minimum of 3 years of experience in ICU, ER, or related fields. Strong customer service and communication skills are essential. This position may require some travel for additional opportunities.

Qualifications

• Minimum of 3 years recent experience in ICU, ER, or related medical field.
• Preferred experience in flight nursing, telephone triage, aviation, or maritime.
• Ability to obtain an AZ RN license.

Responsibilities

• Triage incoming calls for medical situations.
• Monitor and manage open cases until closure.
• Provide pre-travel and evacuation medical assistance.
• Review case records for service quality.
• Maintain confidentiality of client information.
• Implement cost containment strategies.

Skills

Customer service skills

Telephone communication skills

Interpersonal skills

Prioritization abilities

Critical thinking

Education

Registered Nurse (RN) license in Arizona

ACLS certification

Job description

The Coordinating Nurse is responsible for managing routine medical activities associated with client service requests. This role involves coordinating interactions between clients, physicians, hospitals, and ancillary medical providers to ensure positive case outcomes and exceptional service delivery.

Key Responsibilities

• Triage incoming calls to ensure appropriate resolution of medical situations, escalating issues when necessary.
• Monitor and manage open cases through to closure, ensuring optimal medical outcomes and financial compliance.
• Provide pre-travel and evacuation medical assistance, including coordination of medical evacuation services and health/travel information.
• Review case records and report findings to evaluate service quality and compliance.
• Maintain strict confidentiality of client information in accordance with HIPAA and other relevant regulations.
• Implement cost containment strategies in all managed cases.
• Perform other duties as assigned.

Required Skills and Knowledge

• Strong customer service and telephone communication skills.
• Basic proficiency in using personal computers and software applications.
• Excellent interpersonal and verbal communication skills.
• Strong prioritization and critical thinking abilities.
• Ability to manage stress effectively in a fast-paced environment.

Required Work Experience

• Minimum of 3 years recent experience in ICU, ER, or related medical field (subject to approval by the Medical Director).
• Preferred experience in flight nursing, telephone triage, aviation, maritime, or international assistance.

Required Qualifications

• Current Registered Nurse (RN) license in the state of Arizona, or ability to obtain one.
• Must provide proof of application for a temporary license within 2 weeks of employment.
• Permanent AZ licensure must be obtained within 4 months of start date.
• Current ACLS certification.

Language Requirements

• Effective written and verbal communication skills in English.
• Additional language capabilities are a plus.

Travel / Rotation Requirements

• Travel may be required for other MedAire nurse opportunities, such as Coordinating Nurse Escort assignments.

MedAire is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.