Flight Coordinator I

Air Evac Lifeteam; O’Fallon (MO); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Night shift differential

Weekend shift differential

Job summary

Air Evac Lifeteam is seeking a Flight Coordinator I in Missouri to manage emergent and non-emergent patient transport requests. You will assign air units using CAD, document interactions, and serve as a communication hub among aviation, maintenance, operations, clinical and admin teams.

The role requires strong customer service, multi-tasking and data integrity in CAD systems, with a focus on clear written and verbal communication. Competitive hourly pay with night and weekend differentials.

Qualifications

• Minimum 18 years of age
• High School Diploma, GED, or Equivalent
• Detail oriented
• Ability to multi-task
• Ability to function in a fast paced, at times high stress, work environment
• Computer literate

Responsibilities

• Receive and handle all customer requests for medical transports in a friendly, timely and professional manner
• Coordinate assignment of the appropriate air unit via CAD system
• Maintain CAD data entries for all requests
• Monitor aircraft position and enter position reports in CAD
• Communicate with Flight Coordinator Supervisor about issues
• Collaborate with Flight Team and partners to facilitate transports
• Adhere to company policies and procedures
• Perform other duties as assigned

Skills

Customer service

Multitasking

Communication

Detail oriented

Computer skills

Education

High School Diploma or GED

Tools

CAD system

Mapping software

Digital recording equipment

Job description

Flight Coordinator I

Pay ranges from $20.50 - $22.50 based on experience!

$3/night shift differential & $1/weekend shift differential

Job Description

The Flight Coordinator is responsible for receiving emergent and non-emergent telephone requests for patient transport. The Flight Coordinator is responsible for the assignment of the most appropriate air unit to serve the customer’s request through the utilization of a Computer Aided Dispatch (CAD) system. The Flight Coordinator is the primary connection between the Flight Team and the resources they require to perform their transport. They serve as the central hub for cross-functional communications support between the Aviation, Maintenance, Operations, Clinical and Administrative departments. The Flight Coordinator will demonstrate proficiency with all the appropriate job-related tools to include but not limited to the utilization of a Computer Aided Dispatch (CAD) system, mapping software, communications equipment, multi-line telephone systems, and digital recording equipment.

Essential Functions/Duties

• Demonstrate excellent customer service skills with all customers, co-workers, management, and the public
• Receive and handle all customer requests for or about medical transports in a friendly, timely and professional manner.
• Demonstrate excellent listening skills and be able to accurately document all interactions
• Demonstrate the ability to communicate clearly both verbally and in writing.
• Responsible for the assignment and coordination of medical transport by Air Evac.
• Handle the decline and cancellations of transport requests with the requesting party by offering alternate solutions or aircraft as appropriate.
• Maintains data entries in the Computer Aided Dispatch (CAD) system for all requests.
• Actively monitor aircraft while in flight and enter aircraft position reports into the Computer Aided Dispatch (CAD) system.
• Communicate with the Flight Coordinator Supervisor when issues arise.
• Communicate with partners and Flight Team to facilitate transports as needed.
• Participates and contributes willingly, effectively, and efficiently as a team member in various councils accomplishing the stated goals of the organization.
• Adheres to all company policies and procedures.
• Performs other duties as assigned

Qualifications

• Minimum 18 years of age
• High School Diploma, GED, or Equivalent
• Detail oriented
• Ability to multi-task
• Ability to function in a fast paced, at times high stress, work environment
• Computer literate

Why Choose Air Evac Lifeteam?

As a leader in helicopter air ambulance services, Air Evac Lifeteam is one of Global Medical Response's (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com. Learn how our values are at the core of our services and vital to how we approach care and check out our comprehensive benefit options at GlobalMedicalResponse.com/Careers.

GMR’s Core Behaviors—keep care at the center, raise your hand, seek to understand, find a way together and be accountable—unite our teams and set us apart in emergency medical services.

FLIGHT COORDINATOR JOB/PAY STEPS

• 0-90 Days: Flight Coordinator Trainee - $20.50/hour initial hire rate.
• 90 + Days: Flight Coordinator I – which includes a $1.00/hr increase upon successful completion of Flight Coordinator training and manager evaluation.
• 180 – 365+ Days: Flight Coordinator II – which includes a $1.00/hr increase upon satisfactory demonstration of advanced competency and independent function.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

More Information About This Job

Check out our careers site benefits page to learn more about our benefit options.