Flight Coordination Quality & Training Leader

Automatic Data Processing, Inc.; Scottsdale (AZ); Remote; USD 81,000 - 99,000; Full time

Job summary

Automatic Data Processing, Inc. in the United States is seeking a Senior Manager, Flight Coordination Quality & Training to lead quality assurance, coaching, and development for inbound lead management and flight readiness.

This is a remote role with oversight of Scottsdale-based operations and cross-functional collaboration to ensure prompt, accurate qualification and documentation from first contact to flight execution.

Responsibilities

• Monitor intake quality and response times across channels to ensure inquiries are acknowledged and actively worked within service expectations.
• Review calls and transcripts for discovery, listening, empathy, urgency, value communication, objection handling and next steps.
• Audit whether coordinators advance, nurture, close, or disqualify inquiries.
• Identify conversion gaps by source, payer type, and funnel stage and document expectations on a scorecard.

Job description

Automatic Data Processing, Inc. in the United States is seeking a Senior Manager, Flight Coordination Quality & Training to lead quality assurance, coaching, and development for inbound lead management and flight readiness.

This is a remote role with oversight of Scottsdale-based operations and cross-functional collaboration to ensure prompt, accurate qualification and documentation from first contact to flight execution.