Flight Coordination Quality & Training Lead

MedHealth Partners; Scottsdale (AZ); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Bonus eligibility

Job summary

MedHealth Partners seeks a Flight Coordination Quality & Training Manager to lead quality assurance and workforce development across inbound lead channels and flight readiness. You will ensure every inquiry is acknowledged, documented, and advanced through the correct steps, protecting patient and partner experience from first contact to flight execution.

Responsibilities include coaching, training design, and cross-department collaboration with Clinical Operations and Revenue Cycle Management

Qualifications

• 5+ years in quality assurance, intake leadership, or related roles.
• Experience coaching customer-facing professionals using data and transcripts.
• Familiarity with multi-stage workflows and system handoffs.

Responsibilities

• Own intake quality across inbound channels and ensure timely progress.
• Lead quality reviews, coaching, and development plans with concrete actions.
• Coordinate cross-functional handoffs and ensure complete documentation.
• Monitor opportunities through to flight readiness and final outcome.
• Conduct root-cause analyses and implement corrective actions.

Skills

Quality assurance

Intake leadership

Contact center operations

Revenue operations

Coaching & development

CRM systems

Performance reporting

Job description

MedHealth Partners seeks a Flight Coordination Quality & Training Manager to lead quality assurance and workforce development across inbound lead channels and flight readiness. You will ensure every inquiry is acknowledged, documented, and advanced through the correct steps, protecting patient and partner experience from first contact to flight execution.

Responsibilities include coaching, training design, and cross-department collaboration with Clinical Operations and Revenue Cycle Management