LifeFlight Communications Quality & Data Lead

Vanderbilt Health; Nashville (TN); On-site; USD 75,000 - 105,000; Full time

Job summary

Vanderbilt Health in Nashville, TN seeks a LifeFlight Communications CQI Coordinator to design and implement continuous quality improvement metrics, track trends, and provide performance data to Communications Center Managers. You will review audio/visual records for investigations and support leadership in evaluating KPIs.

The role focuses on data-driven process improvements, safety, and service quality within LifeFlight Communications, with opportunities to advance organizational goals and

Qualifications

• Bachelor's degree in a relevant field.
• 3 years of work experience in flight communications or CQI preferred.

Responsibilities

• Monitor QA standards and ensure regulatory compliance.
• Develop and track Key Performance Indicators (KPIs).
• Lead data-driven initiatives to improve LifeFlight Communications.
• Review run data and recordings for case evaluations.
• Perform Root-Cause Analysis to identify improvements.
• Provide feedback to elevate patient care and standards.

Skills

Leadership

Operations Planning

Emergency Management

Decision Making

Change Management

Listening

Compliance

Quality Management

Education

Bachelor's

Job description

Vanderbilt Health in Nashville, TN seeks a LifeFlight Communications CQI Coordinator to design and implement continuous quality improvement metrics, track trends, and provide performance data to Communications Center Managers. You will review audio/visual records for investigations and support leadership in evaluating KPIs.

The role focuses on data-driven process improvements, safety, and service quality within LifeFlight Communications, with opportunities to advance organizational goals and