Flight Communications & EMS Dispatch Specialist

Atrium Health; Ardmore (NC); On-site; USD 31,547 - 47,320; Full time

Benefits offered by this job

Paid Time Off

Health and welfare benefits

Flexible Spending Accounts

Adoption assistance and parental leave

Job summary

Atrium Health's Wake Forest Baptist Medical Center - Patient Placement division is seeking a Flight Communications Center Dispatcher to operate MedCenter Air radios and coordinate helicopter and ground transport. The role involves monitoring mission logistics, ensuring safety, and maintaining accurate transport documentation.

Required EMT certification (within 1 year) with possible EMT-P preference, plus 2 years of EMS/dispatch experience and 1 year of flight coordination.

Qualifications

• Must hold High School Diploma or GED.
• Associate degree preferred.
• EMT certification required or obtain within 1 year of hire.
• EMT-P certification preferred.
• IAMTCS Certified Flight Communicator (CFC) within 1 year.
• Two years EMS/Fire/Law Enforcement/Critical Care dispatching experience preferred.
• One year flight coordination experience (Rotor/Fixed Wing) preferred.

Responsibilities

• Operates MedCenter Air radios, computer systems, and equipment.
• Knows aircraft range, capabilities, and limitations.
• Assigns appropriate transport mode for each request.
• Coordinates mission logistics and monitors transport units for safety.
• Creates and maintains accurate transport records and reports.
• Confirms prescheduled transports on the day of transport.
• Manages supplies and equipment efficiently and cost-effectively.
• Processes department changes and credits promptly.

Skills

Verbal communication

Written communication

High stress adaptability

Decision making

Coordination

Radio/telecom knowledge

Education

High School diploma or GED

Associates degree preferred

EMT certification required

EMT-P certification preferred

IAMTCS Certified Flight Communicator (CFC) within 1 year

2 years EMS/Fire/Law Enforcement/Critical Care dispatching experience preferred

1 year flight coordination (Rotor/Fixed Wing) experience preferred

Tools

Flight communications systems

Dispatch software

Job description

Atrium Health's Wake Forest Baptist Medical Center - Patient Placement division is seeking a Flight Communications Center Dispatcher to operate MedCenter Air radios and coordinate helicopter and ground transport. The role involves monitoring mission logistics, ensuring safety, and maintaining accurate transport documentation.

Required EMT certification (within 1 year) with possible EMT-P preference, plus 2 years of EMS/dispatch experience and 1 year of flight coordination.