Flight Dispatch & Medical Transport Coordinator

Hugh Chatham Memorial Hospital; Mint Hill (NC); On-site; USD 31,684 - 46,838; Full time

Job summary

Advocate Health is seeking a Flight Communicator/Dispatcher to operate radios and the MedCenter Air system, coordinate all mission details, and ensure safety and timely transport for patients. The role requires EMT certification with aviation dispatch experience and involves handling pre/post transport documentation and load management.

Candidates should have strong communication skills, familiarity with EMS/air transport operations, and the ability to work in a fast-paced environment.

Qualifications

• High School Diploma or GED required; Associates Degree preferred.
• Current EMT certification required or must obtain EMT certification within one year of hire.
• EMT-P certification preferred.
• IAMTCS Certified Flight Communicator (CFC) certification or equivalent must be obtained within one year of hire and maintained during employment.
• 2 years of EMS/Fire/Law Enforcement/Critical Care dispatching experience preferred.
• 1 year of flight coordination (Rotor and/or Fixed Wing) experience preferred.

Responsibilities

• Operates all radios, computer systems, and other equipment associated with MedCenter Air.
• Possesses knowledge of range, capabilities and limitations of aircraft and vehicles.
• Ensures the most appropriate mode of transport and vehicle is assigned to each request.
• Coordinates in a timely manner all aspects of the mission and monitors the location of all transport units at all times while maintaining safety as a priority.
• Collects and maintains accurate records of information; including pre and post-transport patient documentation and transport records.
• Confirms prescheduled transports on day of transport.
• Demonstrates appropriate management and cost effective use of supplies and equipment.
• Submits department changes and credits in a timely manner.

Skills

Verbal communication

Written communication

Education

High School Diploma or GED

Associates Degree preferred

Job description

Advocate Health is seeking a Flight Communicator/Dispatcher to operate radios and the MedCenter Air system, coordinate all mission details, and ensure safety and timely transport for patients. The role requires EMT certification with aviation dispatch experience and involves handling pre/post transport documentation and load management.

Candidates should have strong communication skills, familiarity with EMS/air transport operations, and the ability to work in a fast-paced environment.