Life Flight Communications Dispatcher

Duke PF; Durham (NC); On-site; USD 40,000 - 55,000; Full time

Job summary

Duke PF in Durham, NC is seeking an Air Medical Communications Specialist for Duke Life Flight, responsible for ensuring high-quality communication and coordination in emergency medical transport services.

The role requires operating communication equipment and software applications to support ground and air transportation of patients. Ideal candidates will have dispatch experience and certifications as an EMT or similar, alongside strong communication skills. A commitment to teamwork and customer service is essential in this position.

Qualifications

• Two years of dispatching experience in an emergency services setting.
• Ability to learn and master dispatch software within six months.
• Maintain certification through continuing education.

Responsibilities

• Operate communications center phones and radio systems.
• Respond to emergency transport calls and dispatch crews accordingly.
• Maintain accurate records and database on hospital locations.

Skills

Communication skills

Ability to operate radio/console equipment

Customer service

Education

High School Diploma or equivalent

Certified as a North Carolina EMT, EMD or IAMTC

CommLink Certified Flight Coordinator Certification

Tools

Maestro software

Dispatch software

Job description

Duke PF in Durham, NC is seeking an Air Medical Communications Specialist for Duke Life Flight, responsible for ensuring high-quality communication and coordination in emergency medical transport services.

The role requires operating communication equipment and software applications to support ground and air transportation of patients. Ideal candidates will have dispatch experience and certifications as an EMT or similar, alongside strong communication skills. A commitment to teamwork and customer service is essential in this position.