Experience Specialist, OPF & PBI Private terminal

Aero; Florida; On-site; USD 39,000 - 41,000; Full time

Job summary

Aero is seeking an Experience Specialist to join our Florida team as a Host in the OPF and PBI lounges. You will greet VIP guests and ensure a warm, thoughtful hospitality experience from arrival to departure.

As the face of Aero, you’ll maintain a premium presence in uniform, resolve issues, and coordinate with airport staff to deliver a seamless journey for guests while upholding our brand standards. Flexibility to work early mornings, nights, weekends and holidays is required; candidates must

Qualifications

• Experience in guest-facing roles (private aviation or luxury hospitality preferred).
• Must be able to stand for long periods and work 8+ hours, with physical tasks including lifting up to 50 lbs.
• Excellent communication skills are required to greet and assist guests professionally.

Responsibilities

• Greet and assist VIP guests throughout arrival and departure experiences.
• Serve as Aero's on-the-ground representative, maintaining a premium presence at OPF and PBI lounges.
• Represent the Aero brand with professionalism and poise to guests, partners, and airport staff.

Skills

Excellent communication

Guest-facing experience

Stamina for 8+ hours

Schedule flexibility

Job description

ABOUT AERO

At Aero, we believe exceptional journeys start with exceptional people. Inspired by the golden age of aviation, we're redefining air travel with a modern approach. Our direct, premium flights via private terminals deliver the comfort of low-contact travel and the effortlessly fabulous experience of flying private. Just as we create an elevated experience for our guests, we invest in creating the same for our people—prioritizing transparency, support, accountability and fulfillment to foster a culture of trust and purpose.

$28 - $30 an hour

ABOUT THIS ROLE

Aero is looking for an Experience Specialist to join our Florida team. As a Host, you will be the face of Aero in our OPF and PBI lounges, delivering warm, thoughtful hospitality that makes every guest feel genuinely welcomed from the moment they arrive.

RESPONSIBILITIES

• Serve as an on-the-ground representative for Aero, providing a consistent, premium presence for arriving and departing flights.
• Greet and assist VIP guests throughout the arrival and departure experience, proactively resolving any issues to ensure a seamless journey
• Represent the Aero brand with professionalism and poise in uniform, acting as an ambassador to guests, partners, and airport personnel.

REQUIREMENTS

• Experience working in guest-facing roles (private aviation or luxury hospitality preferred)
• Able to meet the physical requirements of the role: working on your feet for at least 8 hours; walking at a fast pace; moving, pulling, carrying, or lift at least 50 lbs; occasionally kneeling, bending, carrying, and assisting around the aircraft
• Excellent communication skills
• Flexibility and willingness to work a schedule that includes early mornings, nights, weekends and holidays
• Able to commute to OPF airport and PBI airport in 60 minutes.
• Must have a form of transportation.