Flexible Substitute Support Specialist

Project HOME; Philadelphia (Philadelphia County); On-site; USD 21,000 - 28,000; Full time

Job summary

Project HOME is seeking a Substitute Support Staff to provide temporary coverage across multiple sites, ensuring daily operations run smoothly and residents feel safe and supported. The role requires flexibility to cover shifts, strong communication, and ability to adapt to various tasks and settings.

Responsibilities include maintaining health and safety, logging visits, answering calls, engaging residents, and participating in meetings.

Qualifications

• GED or high school diploma required.
• ServSafe certificate at time of hire or willingness to attend class within 90 days for sites with meal service.
• Experience in behavioral health and/or homelessness.
• Basic computer literacy.
• Knowledge of crisis intervention and de‑escalation.
• Excellent communication and interpersonal skills for working with staff and residents.

Responsibilities

• Maintain site health & safety, control access, log visitors, and document rounds.
• Answer calls, relay messages, and document shift briefings using staff logbook and databases.
• Engage residents respectfully and support recovery and community-building activities.
• Attend meetings and assist with general administrative duties.
• Support kitchen duties or medication monitoring at sites that have those services.

Skills

Crisis intervention

Communication skills

Interpersonal skills

Resident engagement

Basic computer literacy

Education

GED or high school diploma

Tools

Microsoft Teams

Job description

Project HOME is seeking a Substitute Support Staff to provide temporary coverage across multiple sites, ensuring daily operations run smoothly and residents feel safe and supported. The role requires flexibility to cover shifts, strong communication, and ability to adapt to various tasks and settings.

Responsibilities include maintaining health and safety, logging visits, answering calls, engaging residents, and participating in meetings.