Flexible Staffing Assistant (RPO Specialist)

Integrity Staffing; Chattanooga (TN); Hybrid; USD 2,066,000 - 3,031,000; Full time

Job summary

Integrity Staffing seeks a Flexible Staffing Assistant (RPO Specialist) to staff hiring events nationwide. This temporary, variable-schedule role requires in-person presence at events and strong customer service to manage candidate experiences.

You will interact with applicants, share role details, verify I-9/work authorization, and perform data entry in client systems while communicating across in-person, phone, email, and chat channels.

Qualifications

• 2+ years of customer service experience in retail, recruiting or hospitality.
• High school diploma or GED is required.
• Heavy focus on following standard work and quality control with all processes.
• High-level comfort using online software, webcams and scanners.
• Excellent written and verbal communication skills; bilingual skills are a plus.
• Ability to work extended hours and/or weekends to meet business needs.
• In-person attendance and the role cannot be remote.

Responsibilities

• Manage the candidate experience during interviews, hiring, or consideration.
• Share information with applicants about client roles, policies, expectations and requirements.
• Ensure client hiring processes comply with guidelines; administer tests, collect IDs and education, and complete I-9 verification.
• Verify applicants know assignment details and can have questions answered before leaving the recruitment location.
• Perform data entry in client systems with attention to detail in a high-volume environment.
• Work across channels (in-person, phone, email, live chat, social media) to ensure customer satisfaction.
• Delight candidates during every service interaction.
• Other duties as business demands.

Skills

Customer service

Communication skills

Data entry

Multitasking

Education

High school diploma or GED

Tools

Client systems

Job description

Flexible Staffing Assistant (RPO Specialist)

We are looking for customer service oriented people to work in our offices and staff hiring events throughout the country. If you're bilingual, that's a plus!

This is a variable-schedule position, working when we hold hiring events. Availability of hours will vary week-to-week and will most likely be less than 40-hours per week. Please ask your recruiter for more details!

Job Description:

• Manage the candidate experience, whether they are being interviewed, hired, or considered for the job. Provide excellent customer service to all applicants - ensuring they feel welcomed and valued throughout the process.
• Share pertinent information with applicants including information regarding client roles available, policies, expectations, and requirements
• Ensure that all client hiring processes are complete and in compliance per client guidelines; include applicable interview process, administering oral drug tests, collecting information such as ID and education, and completing an I-9 to verify work authorization
• Verify that each applicant knows all of the necessary details for their assignment and has the opportunity to have any and all questions answered prior to leaving the recruitment location

• Perform all required data entry in our client systems playing close attention to detail in a high-volume environment
• Work effectively across a variety of communication channels: in-person, phone, email, live chat, social media, etc. with a strong focus on customer satisfaction and respect.
• Delight candidates during every service interaction.
• Other job functions as business demands
• This is a temporary and variable-schedule position, working when we hold hiring events. Availability of hours will vary week-to-week. Duration of assignment will be based on business needs.

Requirements:

• 2+ years customer service experience in retail, recruiting or the hospitality industry is required
• High school diploma or GED is required
• Heavy focus on following standard work and quality control with all processes
• High-level comfort using online software, webcams and scanners
• Focus on customer service ensuring a positive experience at all times
• Ability to stay calm when under pressure or dealing with challenging situations
• Excellent written and verbal communication skills, ability to speak professionally with candidates, staff, and clients. (Bi-lingual skills a plus)
• Ability to work extended hours and/or Saturday/Sunday to meet business needs is required
• In person attendance and the ability to work overtime as needed is required. This role cannot work remotely.