Flexible Shopper: Fast Online Orders & Customer Care

Whole Foods Market, Inc; Commack (NY); On-site; USD 26,000 - 35,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Health & wellness programs

Job summary

Whole Foods Market, Inc. is seeking entry-level Team Members to fulfill online orders with accuracy and urgency, utilizing handheld devices and store tech.

Roles require strong customer service, problem-solving, and the ability to adapt to peak hours while maintaining safety and store standards. Responsibilities include order fulfillment, quality verification, assisting customers, and supporting various store operations.

Qualifications

• Strong customer service, hospitality and problem-solving skills
• Detail-oriented with multi-tasking capabilities
• Flexible availability including nights, weekends, and holidays
• Adaptability to work in high demand / peak hours
• Willingness and ability to cross-train to support other teams and tasks
• Adaptability to learn new technology-driven solutions
• Thrive in a fast-paced retail environment
• Clear communication and team collaboration skills
• No prior retail experience required
• High school diploma or equivalent preferred
• Sufficient English language proficiency to prepare and shop customer orders
• Must be 18+ years old

Responsibilities

• Fulfills online orders efficiently, accurately and with a sense of urgencyusing handheld technology and/or fixed devices
• Ensure product and order accuracy through meticulous verification and quality control processes
• Learn and apply product knowledge, customer service standards, and store operations to deliver exceptional customer experiences
• Keep staging area organized and free of clutter
• Handle in-store and online order returns and pickups
• Comply with government regulations such as age verification requirements for restricted items
• Assist with customer inquiries and provide store information
• Maintain knowledge of product and promotional events
• Maintain a positive work environment
• Communicate clearly, collaboratively and courteously
• Attend all meetings assigned by Leadership, including daily huddles
• Support company program and initiatives, inclusive of varied checkout options, store formats and all product assortment, tools, and technology
• Maintains operational standards including but not limited to safety and store security protocols
• Ensure adherence to all company policies, procedures, and regulatory requirements
• Performs other duties as assigned by store or company leadership

Skills

Customer service

Hospitality

Problem solving

Detail oriented

Multi-tasking

Flexible schedule

Peak hours

Cross-training

Technology adaptation

Team collaboration

Clear communication

Thrives in fast-paced retail

Education

High school diploma or equivalent

Job description

Whole Foods Market, Inc. is seeking entry-level Team Members to fulfill online orders with accuracy and urgency, utilizing handheld devices and store tech.

Roles require strong customer service, problem-solving, and the ability to adapt to peak hours while maintaining safety and store standards. Responsibilities include order fulfillment, quality verification, assisting customers, and supporting various store operations.