Flexible Shopper: Online Orders & In-Store Fulfillment Pro

Whole Foods Market, Inc; Tustin (CA); On-site; USD 26,000 - 35,000; Full time

Benefits offered by this job

Store discount

Paid time off

Health & wellness

Job summary

Whole Foods Market, Inc. is seeking entry-level team members in California to fulfill online orders with accuracy and urgency using handheld devices. You will learn product knowledge, customer service standards, and store operations to deliver exceptional customer experiences.

Keep the staging area organized, handle returns and pickups, and comply with regulations. You’ll work with various checkout options and promotions while maintaining a positive, collaborative work environment.

Qualifications

• No prior retail experience required.
• High school diploma or equivalent preferred.
• Sufficient English language proficiency to prepare and shop customer orders.
• Must be 18+ years old.

Responsibilities

• Fulfills online orders efficiently, accurately and with urgency using handheld technology and/or fixed devices.
• Ensure product and order accuracy through meticulous verification and quality control processes.
• Learn and apply product knowledge, customer service standards, and store operations to deliver exceptional customer experiences.
• Keep staging area organized and free of clutter.
• Handle in-store and online order returns and pickups.
• Comply with government regulations such as age verification requirements for restricted items.
• Assist with customer inquiries and provide store information.
• Maintain knowledge of product and promotional events.
• Maintain a positive work environment.
• Communicate clearly, collaboratively and courteously.
• Attend all meetings assigned by Leadership, including daily huddles.
• Support company program and initiatives, inclusive of varied checkout options, store formats and all product assortment, tools, and technology.
• Maintains operational standards including but not limited to safety and store security protocols.
• Ensure adherence to all company policies, procedures, and regulatory requirements.
• Performs other duties as assigned by store or company leadership.

Skills

Customer service

Hospitality

Problem solving

Multi-tasking

Attention to detail

Flexible availability

Cross-training

Technology adaptability

Teamwork

Communication

Education

High school diploma or equivalent

Tools

POS systems

Job description

Whole Foods Market, Inc. is seeking entry-level team members in California to fulfill online orders with accuracy and urgency using handheld devices. You will learn product knowledge, customer service standards, and store operations to deliver exceptional customer experiences.

Keep the staging area organized, handle returns and pickups, and comply with regulations. You’ll work with various checkout options and promotions while maintaining a positive, collaborative work environment.