Flexible-Shift Manager: Lead Team & Elevate Guest Experience

Harri; Santa Cruz (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Flexible scheduling

Paid sick leave

Tuition reimbursement

Training and advancement

Employee discounts

Free meals

Medical and dental insurance

Job summary

McDonald’s in Santa Cruz is seeking a Shift Manager to guide daily operations and lead a diverse crew toward delivering exceptional guest experiences. You will oversee scheduling, training, and adherence to brand standards in a fast-paced environment.

The ideal candidate demonstrates a strong guest service mindset, effective communication, and the ability to make decisive, constructive decisions. Certification through McDonald’s Leadership Transitions Class is required to qualify.

Qualifications

• Candidates should show strong guest service and support focus.
• Proven ability to lead teams and supervise schedules.
• Excellent communication and guest-need anticipation.
• Ability to make quick, sound decisions in a fast-paced environment.
• Certification through McDonald’s Leadership Transitions Class is required.

Responsibilities

• Lead the experience by handling and overseeing crew schedules.
• Inspire and empower crew and managers to deliver outstanding guest experiences.
• Supervise food safety and cleanliness to meet McDonald’s standards.
• Take action on safety, security, inventory, and profitability measures.
• Foster training and continued learning within the restaurant.

Skills

Guest service focus

Team leadership

Communication

Decision making

Leadership Transitions Class

Education

McDonald’s Leadership Transitions Class

Job description

McDonald’s in Santa Cruz is seeking a Shift Manager to guide daily operations and lead a diverse crew toward delivering exceptional guest experiences. You will oversee scheduling, training, and adherence to brand standards in a fast-paced environment.

The ideal candidate demonstrates a strong guest service mindset, effective communication, and the ability to make decisive, constructive decisions. Certification through McDonald’s Leadership Transitions Class is required to qualify.