Flexible-Schedule Patient Access Coordinator

Behavioral Health Group - BHG; Joplin (MO); On-site; USD 23,419 - 27,552; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Tuition reimbursement

401K match

Paid time off

Job summary

Behavioral Health Group - BHG in Missouri is seeking a Patient Registration Coordinator to greet patients, verify identification and insurance, and manage patient accounts. You will perform daily clerical tasks, collect copays, and support the admissions process under the supervision of the Program Director or Office Manager.

The role emphasizes strong customer service, accuracy in data entry, and the ability to handle multiple tasks in a busy clinic environment with privacy and confidentiality.

Qualifications

• High school diploma or equivalent.
• One year of experience as a general office clerk with basic math, accounting skills, and cash handling.
• Valid driver’s license.
• Healthcare experience preferred.
• Experience in front desk, admissions, billing, and/or collections.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal communication skills.
• Accurate data entry and basic keyboarding skills.
• Ability to work independently under pressure and handle multiple tasks simultaneously.
• Ability to enforce fee collection policies.

Responsibilities

• Greet and assist all individuals entering the treatment center.
• Maintain an organized waiting area.
• Verify patient identification and program participation.
• Inform patients and staff about financial status.
• Collect and account for patient fees, including copays, deductibles, and coinsurance.
• Verify insurance eligibility and authorization.
• Communicate insurance status to patients and assist in resolving concerns.
• Perform weekly and monthly insurance eligibility checks.
• Ensure security of clinic funds and provide financial reports.
• Assist patients with insurance forms.
• Use computer systems for daily accounting and fee collection.
• Complete and distribute weekly reports to relevant management.
• Send monthly statements if applicable.
• Handle third-party reimbursements (e.g., Medicaid) if needed.
• Perform general clerical tasks and filing.
• Cover reception desk during dispensing hours, answer phones, set appointments, and schedule intakes.
• Manage admissions and discharges in the Central Registry and submit required reports.
• Assist with census forms and caseload listings.
• Maintain and order office supplies.
• Run work-related errands such as mailing and bank deposits.
• Create and type documents as needed.
• Schedule patient appointments with the physician.
• Report job-related issues to the Program Director.
• Maintain chart monitoring system.
• Attend conferences, meetings, and training programs as directed.
• Participate in weekly treatment team meetings to discuss patient issues.
• Understand basic concepts of alcohol/drug abuse and addiction.
• Develop professional relationships with patients while maintaining confidentiality and boundaries.
• Collaborate effectively with team members and project a positive image of the company.
• Promote excellent customer service.
• Participate in monthly in-service trainings.
• Help ensure the clinic meets accrediting body standards.
• Perform Safety Officer responsibilities if assigned.
• Engage in outreach activities, including writing letters and making follow-up calls to community agencies.
• Maintain attendance standards and report any work‑related issues immediately.
• Perform other duties as assigned by the supervisory team.
• Comply with all federal, state, and local regulatory requirements and accrediting agencies.
• Achieve assigned annual goals and objectives.
• Demonstrate respect and care in all interactions with patients and team members.
• Participate in required training sessions.

Skills

Front desk

Customer service

Verbal communication

Written communication

Data entry

Cash handling

Education

High school diploma

Job description

Behavioral Health Group - BHG in Missouri is seeking a Patient Registration Coordinator to greet patients, verify identification and insurance, and manage patient accounts. You will perform daily clerical tasks, collect copays, and support the admissions process under the supervision of the Program Director or Office Manager.

The role emphasizes strong customer service, accuracy in data entry, and the ability to handle multiple tasks in a busy clinic environment with privacy and confidentiality.