AI-Driven Order Management Specialist

Robinson Lumber Company, Inc.

New Orleans (LA)

On-site

USD 50,000 - 70,000

Full time

7 days ago

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Job summary

Robinson Lumber Company is seeking a Sales Operations Specialist to own the customer and order lifecycle, from entry to shipment handoff. You’ll coordinate across Sales, Logistics, Credit, and Supply teams, maintain data accuracy, and serve as a reliable contact throughout the process.

No prior order management experience is required, and our operations team will provide training and mentoring. You’ll work with Salesforce and our ERP system, leverage AI and automation, and manage changing

Qualifications

Strong computer skills and the ability to pick up new software quickly.
Comfort with frequent, ongoing changes to tools, processes, and priorities.
Ability to set and adjust priorities and track multiple moving parts to completion.
Excellent written and verbal communication; collaborative team player.

Responsibilities

Entering and validating sales orders and purchase orders.
Managing multiple time-sensitive orders and adjusting to changes.
Coordinating between Sales, Logistics, Credit, and Supply teams and keeping everyone aligned.
Maintaining accurate order and shipment records in Salesforce and ERP.
Monitoring open orders and following up on status and gaps.
Using AI tools and automated workflows to speed up entry, tracking, and follow-up.
Supporting credit management and escalating issues when needed.
Resolving order discrepancies, documentation gaps, and account issues.