Flexible Schedule Customer Relations & Retention Specialist

Elitha Moses - State Farm Agent; Arlington (TX); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Elitha Moses - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional service, manage inquiries, maintain records, and collaborate with the agency team to ensure customer satisfaction.

Ideal candidates bring strong communication and customer service experience and can remain composed in high-stress situations; growth opportunities are available within the agency.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem-solving

Customer service

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

12 Years of Local Service | Team of 8 | Built on Growth and Encouragement

Looking for a career where your hard work is noticed and rewarded? Our State Farm agency has proudly served our community for over 12 years—and we’re just getting started. Our close-knit team of 8 thrives on collaboration, positive energy, and a shared drive to help people protect what matters most.

Why Join Us?

We believe in rewarding excellence and encouraging growth. That’s why we offer weekly and monthly bonuses to celebrate and promote strong performance. Whether you're experienced or just getting started, you’ll be supported every step of the way in a motivating, team-first environment.

We’re looking for individuals who are dependable, driven, and excited to be part of something meaningful. If that sounds like you, let’s talk!

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with Elitha Moses - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.