Flexible Schedule Customer Experience Retention Specialist

State Farm Mutual Automobile Insurance Company; Auburn Hills (MI); Presencial; USD 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Training & development

Descripción de la vacante

Brad Martin - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional service and build strong client relationships in Auburn Hills, MI. You will resolve inquiries, maintain records, and collaborate with the team to anticipate community needs.

Ideal candidates are customer-focused, empathetic, and prepared for internal growth opportunities within the agency. Training and development are available to advance your sales-minded trajectory.

Formación

• Excellent communication and problem-solving abilities.
• Prior experience in customer service is preferred.
• Ability to stay calm in high-stress situations.

Responsabilidades

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Conocimientos

Communication

Problem-solving

Customer service

Descripción del empleo

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Training & development

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with Brad Martin - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.