Flexible Schedule Customer-Focused Retail Sales Associate

Citi Trends, Inc.; Forest Park (GA); On-site; USD 22,000 - 30,000; Full time

Job summary

Citi Trends, Inc. is seeking a Store Sales Associate to deliver exceptional customer service and maintain merchandise knowledge. This role emphasizes proactive engagement, integrity, clear communication, and the ability to thrive in a fast-paced retail setting.

The Sales Associate will contribute to a positive work culture, drive employee involvement, and support change management within the retail organization. Department: Store Operations; Reports To: Store Management; FLSA: Non-Exempt.

Qualifications

• Excellent communication and organizational skills.
• Ability to work a flexible schedule including nights and weekends.
• Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.

Responsibilities

• Processes freight
• Assisting with price changes/markdowns
• Balances register according to company policy
• Bags merchandise efficiently when completing a customer's transaction
• Handles all cash, checks and credit cards correctly and by company policy
• Obtains management approval when needed for returns, voids and checks
• Handles maintenance and housekeeping duties as assigned
• Provides proper customer service such as, but not limited to, greeting customer, abides by fitting room policies, rings customer in a timely fashion, thanks customer for shopping at store and invites them to return
• Follows all safety procedures
• Must keep a professional, neat appearance, including wearing a name tag
• Assists management in merchandising sales floor according to stock level.
• Explains our exchange/refund policies to customers after transactions.
• Responsible for assisting Store Manager with Loss Prevention procedures, including preventing shoplifting and cash losses, reporting incidents of theft or dishonesty and following all current operational policies.
• Performs other duties as may be assigned.

Skills

Communication

Organizational skills

Flexibility

Education

High school diploma or equivalent

Job description

Citi Trends, Inc. is seeking a Store Sales Associate to deliver exceptional customer service and maintain merchandise knowledge. This role emphasizes proactive engagement, integrity, clear communication, and the ability to thrive in a fast-paced retail setting.

The Sales Associate will contribute to a positive work culture, drive employee involvement, and support change management within the retail organization. Department: Store Operations; Reports To: Store Management; FLSA: Non-Exempt.