Client Care & Relations Specialist

Brad Sweet - State Farm Insurance Agent; Village of North Syracuse (NY); On-site; USD 35,000 - 50,000; Full time

Job summary

Brad Sweet - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional client experiences at our local NY agency. You will handle inquiries, resolve issues, and coordinate with team members to anticipate community needs, driving growth through attentive service and relationship building.

The role emphasizes customer focus, empathy, and the potential for internal growth for motivated, sales-minded candidates within a supportive agency environment.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem solving

Job description

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with Brad Sweet - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.