Flexible RSOC Operator - 24/7 Security Dispatch

Prosegur Security USA, Inc; Northern (KY); Hybrid; USD 36,000 - 54,000; Full time

Job summary

Prosegur Security USA, Inc. is seeking a FLEX RSOC Operator to join our 24/7 security operations. You will monitor CCTV, access control, and alarms while coordinating responses to incidents and emergencies.

The role requires quick decision-making, strong communication, and the ability to work independently in a fast-paced environment. Responsibilities include triaging security alerts, documenting actions, and supporting remote mitigation efforts across North, Central and South America.

Qualifications

• High School Diploma or GED required.
• Reliable transportation.
• At least 1 year in security and 1 year in call center or customer service.
• Experience in SOC/dispatch preferred.
• Strong organizational and multitasking abilities in a fast-paced environment.
• Excellent communication and problem-solving skills.
• Proficient with MS Office; able to learn C-Cure and incident management software.
• Ability to work independently and in a 24/7 setting.
• Ability to stay clear-minded during crises and adapt to schedule changes.

Responsibilities

• Monitor access control, video surveillance, and alarms to deliver security services.
• Respond to emergencies and dispatch police, fire, EMS, and others as required.
• Investigate incidents and generate incident reports for post-incident analysis.
• Monitor security alerts from various software and triage by severity and impact.
• Take action via remote monitoring and ongoing surveillance to mitigate incidents.
• Document incident activities including timelines and lessons learned.
• Operate access control through CCTV and badge systems; monitor site activity.
• Communicate location and status during intrusions to team members.
• Remain vigilant for threats; implement emergency action plans as needed.
• Support overall safety and deter criminal activity on site.

Skills

Security operations

Call center

Customer service

Microsoft Office

Dispatch

C-Cure

Incident management

Crisis management

Communication

Teamwork

Education

High School Diploma or GED

Tools

C-Cure

Incident Management Software

Job description

Prosegur Security USA, Inc. is seeking a FLEX RSOC Operator to join our 24/7 security operations. You will monitor CCTV, access control, and alarms while coordinating responses to incidents and emergencies.

The role requires quick decision-making, strong communication, and the ability to work independently in a fast-paced environment. Responsibilities include triaging security alerts, documenting actions, and supporting remote mitigation efforts across North, Central and South America.